Job description
Ashcroft, BC V0K 1A0 CA
Atlin, BC V0W 1A0 CA
Bella Coola, BC V0T 1C0 CA
Burns Lake, BC V0J 1E0 CA
CA
Campbell River, BC V9W 6Y7 CA
Chetwynd, BC V0C 1J0 CA
Chilliwack, BC V4Z 1A7 CA
Clinton, BC V0K 1K0 CA
Courtenay, BC V9N 8H5 CA
Cranbrook, BC V1C 7G5 CA
Creston, BC V0B 1G6 CA
Dawson Creek, BC V1G 4X3 CA
Dease Lake, BC V0C 1L0 CA
Duncan, BC V9L 6B1 CA
Fernie, BC V0B 1M0 CA
Fort Nelson, BC V0C 1R0 CA
Fort St James, BC V0J 1P0 CA
Fort St John, BC V1J6M7 CA
Ganges, BC V8K 2N8 CA
Golden, BC V0A 1H0 CA
Grand Forks, BC V0H 1H4 CA
Hazelton, BC V0J 1Y1 CA
Houston, BC V0J 1Z2 CA
Invermere, BC V0A 1K0 CA
Kamloops, BC V2H 1B7 CA
Kaslo, BC V0G 1M0 CA
Kelowna, BC V1Z 2S9 CA
Kitimat, BC V8C 2N1 CA
Lillooet, BC V0K 1V0 CA
Mackenzie, BC V0J 2C0 CA
Maple Ridge, BC V4R 2S1 CA
Masset, BC V0T 1M0 CA
Merritt, BC V1K 1B8 CA
Multiple Locations, BC CA (Primary)
Nakusp, BC V0G 1R0 CA
Nanaimo, BC V9T 6L8 CA
Nelson, BC V1L 6K1 CA
Oliver, BC V0H 1T2 CA
Penticton, BC V2A 8X1 CA
Port Alberni, BC V9Y 8Y9 CA
Port Hardy, BC V0N 2P0 CA
Powell River, BC V8A 5G7 CA
Prince George, BC V2N4P7 CA
Prince Rupert, BC V8J 4M8 CA
Princeton, BC V0X 1W0 CA
Quesnel, BC V2J 6W6 CA
Revelstoke, BC V0E 3K0 CA
Salmon Arm, BC V1E 4S4 CA
Sechelt, BC V0N3A0 CA
Smithers, BC V0J 2N0 CA
Sparwood, BC V0B 2G0 CA
Squamish, BC V8B 0H3 CA
Stewart, BC V0T 1W0 CA
Terrace, BC V8G 1W2 CA
Trail, BC V1R 4T2 CA
Ucluelet, BC V0R 3A0 CA
Valemount, BC V0E 2Z0 CA
Vanderhoof, BC V0J 3A0 CA
Vernon, BC V1T 9V2 CA
Victoria, BC V9B 6X2 CA
Williams Lake, BC V2G 5M1 CA
Project Administrator
Administrative Officer R15
Amendment (Nov 21): The salary has been amended to reflect the 19th BCGEU Main Agreement.
An eligibility list may be established for future permanent and/or temporary opportunities.
On November 1, 2021 the BC Public Service announced the COVID-19 Vaccination Policy that defines the conditions and expectations for BC Public Service employees regarding vaccination against COVID-19. Among other possible measures, proof of vaccination will be required. It is a term of acceptance of employment that you agree to comply with all vaccination requirements that apply to the public service. More information can be found here.
Provide project administration support services for complex projects in this career building role
Service BC is government’s chief provider of services to the people and businesses of BC. The work of the division enables the design and delivery of accessible, responsive and cost-effective services, making it easier for people and businesses to interact with government. Through a provincial network of 65 in-person offices and the provincial contact center, SBC provides approximately 300 government services for more than 40 partner ministries and agencies. These services can range from improving peoples’ experiences accessing income assistance services through partnership with Ministry of Social Development and Poverty Reduction to the renewal of a driver’s licence on behalf of ICBC. Through BC Registries and Online Services, we register and maintain businesses, societies and personal property. Service BC also delivers secure and privacy-enhancing identity services for people and businesses to support access to digital government services and information.
Within Service BC Division, our people and our culture are important to us. Our people are motivated to deliver an excellent service experience to people, businesses, colleagues, peers, and partners. Our vision is to deliver innovation, value, and service excellence to the people of British Columbia and our aspirational goal is to become a best-in-class public service delivery organization. We believe in being kind and helpful, and we are committed to delivering “Service with Heart”.
The Integrated Services Solutions (ISS) Branch is responsible for the management and operation of Service BC’s Contact Centres and Online HelpDesk and works across Service BC lines of business to offer integrated service solutions by identifying, qualifying and pursuing new opportunities to expand the use of Service BC service channels and enablers. The branch goals are to create efficient and effective improvements in overall service experience for people and businesses while helping to solve pressing business challenges for partners. Onboarding new partners to our common service platforms such as the BC Services Card or the provincial Contact Centre creates economies of scale resulting in efficient and effective improvements in overall service experience for people and businesses.
The Project Administrator provides administrative operational support and assistance with projects related to the day-to-day operations of our contact centres (SBC Provincial Contact Centre and Health Contact Centres).
The goal of the Integrated Service Solutions team is to assist ministry partners in achieving their business goals by providing quality end-to-end service and business solutions that are effective, affordable, and secure. Their functions include account management, issue management, solution design, opportunity assessment and identification, service delivery and performance management. The Project Administrator is an assigned representative on teams working closely with one or more Managers to assist in the completion of tasks. This resource must be able to maintain a professional and friendly approach while working within a transparent and collaborative stakeholder environment whose mandate is to meet the evolving needs of people through a citizen-centric approach. The Project Administrator may also be required to provide support to other departments withing the Integrated Service Solutions branch, including but not limited to contract management.
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.
For information about the Indigenous Applicant Advisory Service please visit: Indigenous Applicant Advisory Service - Province of British Columbia (gov.bc.ca).
For complete details about this opportunity, including accountabilities, please refer to the attached job profile. For specific position related enquiries, please contact Jakob.Vogt@gov.bc.ca. DO NOT SEND YOUR APPLICATION TO THIS EMAIL ADDRESS. For more information about how to complete your job application, add/edit your resume and for more useful tips when applying for jobs, please refer to the Your Job Application page on the MyHR website. If you are still experiencing technical difficulty applying for a competition, please send an e-mail to BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible to assist you.
NOTE: Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.
Job Requirements:
In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below:
- Secondary school graduation or equivalent with the completion of coursework in project management or related field. An equivalent combination of experience in project management and/ or education may be considered.
- A minimum of three (3) years administrative/ clerical experience in an office environment.
Preference may be given to applicants with one or more of the following:
- Experience supporting contact centre operations.
- Experience supporting formal governance structures.
- Experience supporting contract management.
- Experience handling multiple priorities concurrently in a busy office environment.
Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located in the Additional Information section at the bottom of the posting.
A Criminal Record Check (CRC) will be required.
APPLICATION REQUIREMENTS:
Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.
Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.
Questionnaire (COMPREHENSIVE): YES - As part of the application process, you will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements. Please allot approximately 60 minutes to complete the questionnaire.
IMPORTANT: Comprehensive questionnaire responses will be used to shortlist applicants against the job requirements. Please ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and your accountabilities and accomplishments.
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