Job description

SUMMARY:

The Residence Inn by Marriott Calgary Downtown/Beltline District has 390 modern long-stay suites and caters to business and family leisure travellers looking for an extended-stay hotel as well as to groups and meeting attendees with a 10,000 sq. ft. Conference Centre. Guestrooms feature full kitchens and separate living and sleeping areas and provide seamless connectivity to the home and office with complimentary high-speed Wi-Fi throughout, free hot breakfast daily, complimentary grocery delivery, 24-hour onsite food and beverage market, health and fitness options and comfortable public areas, including a terrace lounge and roof deck for relaxation and socializing.

Reporting to the Guest Services Manager, the Assistant Guest Services Manager is responsible for overseeing all areas of Guest Services including Switchboard and Lobby/Valet. They will also act as Guest Services Manager when necessary due to absence and on assigned holidays and weekends.

RESPONSIBILITIES:

• Leading by example, ensure the compliance from all team members to all Commitment to Clean initiatives and other safety practices related to the pandemic at all times to ensure the health and safety of all who enter into the hotel, including guests, co-workers and self.
• Ensure a seamless guest arrival and departure by providing exceptional guest experiences throughout the guest stay.
• Embody and promote a culture where all team members are empowered to provide our guests the immediate service requested in order to exceed their expectations.
• Resolve guest concerns through service recovery and working collaboratively with fellow leaders and team members.
• Coordinate and communicate information that is pertinent to all departments to ensure the highest level of guest service.
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing, policies and knowledge of local area and events
• Coordinate all preparations for incoming groups and VIPs as well as all pre-arrivals including blocking of rooms, amenities and special requirements.
• Assist in the training, coaching and motivating of all team members, to ensure their professional development.
• Assist with guest issues when necessary to ensure the best, most efficient solution and provide learning opportunities for team members.
• Maintain credit card exception reporting.
• Lead the guest services Daily Huddle.
• Ensure all work areas are clean and tidy.
• Assist with the creation of standard operating procedures manual.
• Oversee the management of schedules, shift changes, labor cost and payroll.
• Act as liaison for guest parking with Indigo.
• Provide overnight coverage when necessary.
• Assist in the management of the Marriott Bonvoy program.
• Responsible for the management of the Market – monitoring items, making decisions on pricing and promotions.
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the Executive Committee; complete safety training and certifications. Provide support per the Emergency Response Plan as needed.
• Maintain a professional image at all times.
• Project enthusiastic, optimistic, helpful attitude.
• Stand, sit, or walk for an extended period of time.
• Perform other reasonable job duties as requested by senior managers.

QUALIFICATIONS:

• Previous experience in a Hotel Guest Services or Front Office supervisory position required.
• Post-secondary education in hospitality or a related field a definite asset.
• Computer literacy required: MS Windows, electronic hotel reservation systems, key card systems, property management systems an asset.
• Proven ability as an effective leader, possessing a high degree of professionalism.
• Must have excellent interpersonal and communication skills.
• Must be energetic, enthusiastic and self-motivated.
• Results-oriented with the ability to be flexible and work well in a busy and demanding environment.
• In order to support hotel operations, must possess a valid Alberta Driver’s License and must be able to provide a clean driver’s abstract. Ability to drive automatic transmission is necessary.
• Must be available to work a variety of shifts, including overnight, weekends & public holidays. Hours of work will be scheduled based on business volumes/operational demands and will vary.
• Command of the English language both written and verbal required.
• Ability to build strong, effective relationships within all areas of the hotel.
• Ability to move, lift, carry, push, pull and place objects weighing less than or equal to 20 pounds without assistance
• Must be able to maintain confidentiality of proprietary information and protect company assets.

Thank you for your interest in Atlific Hotels, however, only those considered will be contacted for an interview.

ATLIFIC HOTELS IS SUPPORTIVE OF WORKFORCE DIVERSITY AND ENCOURAGES APPLICATIONS FROM ALL QUALIFIED INDIVIDUALS.

Job Type: Full-time

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site gym
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Evenings
• Morning shift
• Night shift

Work Location: One location

off-roadmanagementgroup.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, off-roadmanagementgroup.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, off-roadmanagementgroup.com is the ideal place to find your next job.