Job description
Dixon Automotive Group Canada Ltd. is looking for a Rental Agent/Administrative Assistant to join our team!
The Dixon Automotive Group is a local family owned and operated company consisting of Kia of Brockville, Smiths Falls Kia, Brockville Nissan, 6 Dixon’s Car & Truck Rental locations and 5 CarStar body shops.
Our ideal candidate will have 2+ years experience in customer service, possess a willingness to learn, and is invested in the growth of our business and the local automotive industry. Auto industry or sales experience is an asset; training and support will be provided. All are encouraged to apply!
As a key member of the rental team, this position is responsible for managing all aspects of the rental car process and office administration. The Rental Agent will be passionate about building an ongoing relationship with the customer with the objective to create brand loyalty.
Position Duties:
Greet customers in a prompt, friendly and courteous manner.
Listen to customer needs and take action.
Assist customers in understanding the offering and then selecting an appropriate vehicle.
Create a customer base through effective contact methods that make sense for the customer.
Keep detailed records of all interactions with customers.
Handle all customer queries and concerns with a genuine intent to solve their problem.
Make prospecting calls and follow-up with customer within specific time frames.
Coordinate rentals to ensure maximum vehicle occupation while still fulfilling reservations.
Working Environment:
Sitting for long periods of time.
Use of office equipment and computers for long periods of time.
Occasional exposure to the weather to complete vehicle checks.
Dixon Automotive Group Canada Ltd. is an equal opportunity employer that welcomes all applicants including persons with disabilities, visible minorities, women and Indigenous. Accommodations are available on request for candidates taking part in all aspects of the selection process.
We thank you for your interest; however, only those applicants selected for an interview will be contacted.
Job Type: Permanent
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
Schedule:
- Day shift
Work Location: In person
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