Job description

• Opportunity to create relationships while providing excellent services.
• Become a part of a team that cares and looks out for each other.
• Grow, learn, and improve. We stay informed and invest in our people.

About Fair Waves Coffee:

Fair Waves Coffee Inc. is a franchise business with Coffee Houses located throughout BC and AB. We set out to create a place where friends, family, and strangers could feel good coming together as a community. Founded in 2005 at Hastings and Richards Street in downtown Vancouver, Waves has been blazing the trail with superbly fresh brewed coffee, a commitment to local craftsmanship and community, and incomparable service.

It is the Head Office’s responsibility to provide proper training and live by example for the rest of the Franchisees and store level staff to provide the right customer experience every time. As a member of the Head Office, the goal is focusing on helping our Franchise Partners to meet and exceed their business expectations, while providing excellent support and communication. We are focused on innovation and improvement and we build our team with our values in mind. Instead of hiring people for a job, we hope to build the right culture and financial sustainability where everyone can enjoy what they are doing and feel like this is their home.

About You:

You are a professional that is always looking to learn new things. You thrive to always improve yourself as well as the procedures and systems used. Your attention to detail is impeccable. You like to wear multiple hats and multitasking comes natural to you. You live by similar if not same values, vision, and mission as our company. You want to work in a friendly, yet professional environment and are open and honest. You are a critical thinker that can find solutions and solve problems with ease. You are self-driven and like to take ownership and responsibility over your tasks and duties.

Responsibilities:

The quality control manager is the person that has the knowledge and experience on the best practices to create the perfect cup of coffee and espresso shots. They are responsible to maintain an excellent level of quality through quality control, product development and proper training of the Franchise Partners, Store Managers and Staff. They ensure safety, quality and efficiencies at the store level, as well as provide feedback to the Marketing and Operations team in regards to coffee trends and operations improvements that will help with the profitability and growth of the coffee shops.

• Franchise Partners Training
• Store management Training
• Staff Training
• Support with New Store Implementation
• Support with Store Transfers
• Equipment inspection, calibration and basic troubleshooting
• Coffee Quality review and improvements
• Support the Marketing team with new and existing campaigns
• Support the Operations team to create and implement best practices
• Create, update and upkeep training materials
• Support Franchise Partners by helping them to maintain consistency in their services and products

Requirements:

• 1-3 years of experience combined in relevant and similar roles.
• Must be able to travel
• Good understanding of the general principles of Quality Control
• Coffee Experience is an asset (Training will be provided)
• Training Experience is an asset (Training will be provided)

Benefits and Compensation:

• Competitive salary- $50,000-65,000
• Three weeks, paid vacation per year
• Group benefits plan including dental after the probationary period
• Professional Development Funding
• Company Paid Events/Outings
• Free Coffee and Snacks

Job Types: Full-time, Permanent

Salary: $50,000.00-$65,000.00 per year

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Morning shift
• Weekend availability

Work Location: On the road

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