Job description

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want

to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be

part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive

salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be

part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

We welcome applications from all qualified job seekers. If you are a job seeker with a disability, please let us know as

adjustments can be made to help support you in delivering your best performance.

Disability Case Manager - Severe & Catastrophic

Job Title: Advanced Support & Recovery Specialist Reference Number: 116809

Location: Various Locations Employment Type: Permanent Full Time

Hours of Work: 7.5 hr Day Shift (M-F) Posted Date: 2022/10/14

Position Highlights

We’re looking for Disability Case Managers (Advanced Support & Recovery Specialists) to join our Recovery Services

department. In this role, you will be dedicated to supporting customers who have suffered severe or catastrophic injuries as a

result of a motor vehicle accident through proactive case management practices.

As an Advanced Support & Recovery Specialist you will proactively manage case files in a one-to-one case management

environment, supporting customer rehabilitation. Leveraging your recovery and disability case management knowledge, you will

assess customer needs and develop appropriate goals, milestones, and timelines to support them in managing the physical and

psychological consequences of their accident, in consultation with the customer and health care professionals

Your natural empathy and well-developed communication skills will aid you in supporting our customers and their families

throughout their recovery journey, identifying their needs while also assisting in the coordination of their insurance benefits. Your

demonstrated skills in building and maintaining relationships with a variety of stakeholders will enable you to collaborate

effectively with external health care professionals, employers, and others.

Your work will positively impact the lives of many British Columbians by implementing and advancing the most appropriate

recovery or care plan for each customer.

You will be working with customers primarily over the phone, but will also be required to travel to healthcare facilities,

stakeholder locations or customers’ homes.

As a valued member of the ICBC team, you will thrive in a performance-driven environment that emphasizes employee

leadership and accountability for delivering results. The successful candidate will be expected to consistently conduct

themselves in alignment with ICBC’s Core Values of:

• Collaborative
• Supportive
• Straightforward
• Knowledgeable

Position Requirements

• An undergraduate degree or diploma (Kinesiology, Occupational Therapy, Physical Therapy, Disability Management etc.) and

professional experience in disability management or vocational rehabilitation, or an equivalent combination of education and

direct experience in customer recovery, vocational rehabilitation or disability case management.

• Experience must include direct proactive recovery/disability case management with customers who’ve sustained severe

and/or catastrophic injuries and their families, including direct collaboration with all Health Care Providers throughout the entire

duration of their rehabilitation

• Meet the provincially legislated requirements of the Criminal Records Review Act (CRRA)
• Demonstrated leadership skills to coordinate and lead meetings of relevant internal and external stakeholders
• Detail orientation and organizational skills to effectively manage multiple files and other tasks on a daily basis
• Possess a valid class 5 BC driver's license or better and have an acceptable driving record
• Ability and willingness to travel, including to healthcare facilities, stakeholder locations or customers’ homes as required
• Strong problem solving and conflict resolution skills

Are you the ideal candidate?

• A genuine desire to build trusted long-term relationships directly with customers and their family members, listen to their

concerns and put their preferences, needs and values at the centre of their recovery goals

• Knowledge and understanding of catastrophic trauma and the effects of long-term disability on psychological health
• The ability to manage all documents that are relevant to a customer’s claim, including keeping files up to date and recording

details required to facilitate a customer’s recovery

• A collaborative approach to skillfully manage a broad spectrum of cases, coordinating and managing the multiple care and

service providers and stakeholders involved in the customer’s recovery journey

Please note that, depending upon business needs, positions may become available within the duration of this mass posting at

the following locations:

• Burnaby
• Campbell River
• Chilliwack
• Coquitlam
• Courtenay
• Cranbrook
• Dawson Creek
• Duncan
• Fort St. John
• Kamloops
• Kelowna
• Langley
• Maple Ridge
• Nanaimo
• Nelson
• North Vancouver
• Penticton
• Port Alberni
• Prince George
• Prince Rupert
• Quesnel
• Richmond
• Salmon Arm
• Squamish
• Surrey
• Terrace
• Trail
• Vancouver
• Vernon
• Victoria
• Williams Lake

Employing a hybrid working model, this role combines on-site in office work with work from home flexibility.

What we offer:

• Competitive Salary & Benefits: We are committed to providing industry competitive salary and benefits.
• Flexible Working Arrangements: We offer flexible working arrangements as we continue to support our employees in

balancing their career and family commitments.

• COVID-19 safety protocols: We comply with WorkSafeBC and the health authorities of British Columbia to ensure your safety

and wellbeing.

• Engaging Culture: We promote an inclusive and diverse work environment

Only candidates legally entitled to work in Canada will be considered for this position

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