Job description

GENERAL OBJECTIVES

Responsible for maintaining appearance and order of dental office, patient scheduling and patient management.

SPECIFIC OBJECTIVES

• Reception management

• Open the office and turn on the lights at least 15 minutes before the first scheduled appointment of the day (refer to the opening and closing checklist)

• Answer and respond to telephone calls with professionalism and document if necessary

• Review supplies for reception area and provide order to the business manager. Order supplies if necessary

• Maintain petty cash

• Attend a.m./p.m. huddle with necessary information in regards to any financial concerns for the day

Patient Management

• Knowledge on how to manage the recall system

• Confirm the next day’s appointments by telephone and use the appropriate status

• Welcome the patients and visitors to the practice in a friendly professional manner

• Gather, prepare and accurately record dental, medical and insurance information from patients

• Accurately file patient information in chart or designated area

• Schedule patients for efficient use of doctor and staff time. Use dateline and staff codes for all scheduled or rescheduled appointments

• Collect payment from patients at the time of treatment and post with initials

• Knowledge, consistency, follow through and expertise on the financial policy

• Arrange patient charts and radiographs for the next day’s appointments

• Assist in the treatment rooms as needed

• Review patient treatment plans, answer any questions and schedule appointments when necessary

• Knowledge and expertise on orthodontic financial policy (this includes setting up, explaining and printing out the coupon book)

Insurance

• Submit treatment plans for predetermination of benefits

• Prepare claim forms for patients with dental insurance and answer any questions

• Organize supporting materials for claim forms such as radiographs or written narratives

• Mail claim forms from office

• Assist in the resolution of problems with third-party payers and document any conversations in the appropriate patient file

Billing

• Prepare billing statements promptly and accurately mail billing statements on the first of each month

• Prepare and mail overdue accounts letters and document in the patient file

• Telephone patients with accounts overdue and document in the patient file

• Post checks received each day and include the bank branch, your initials and the check number

Correspondence

• Sort, organize and distribute mail

• Prepare and send out new patient and referral thank you letters

• Prepare and send out continuing care notices

• When handling patient concerns regarding insurance, billing, financial etc…, you are responsible for documenting accurately any conversation in the guarantor notes with the date and your initials

Office Participation

• Be an active participant in staff meetings while being positive and professional

• Be a loyal and dependable team player and lead by example

• Perform other tasks as assigned by the dentist or your supervisor (this includes training new employees)

• Take initiative to keep busy

• Lead by example. Follow policy and procedures noted in the Progressive Dental handbook and encourage other staff to do the same

• Follow, adhere to and encourage other staff to adhere to Progressive Dental’s code of conduct posted in the office

• Participate in creating and encourage other staff to maintain a safe non-hostile working environment for fellow employees and Doctors (no gossiping or negativity towards others)

• Praise others when you “catch them doing something good”

• Follow and believe in Progressive Dental’s mission statement and encourage other staff to do the same

PERSONAL REQUIREMENTS

Education/Experience

• High school diploma

• 1-2 years office experience preferred

• Legible handwriting for notations, memos and messages. Phone messages must be detailed and initialed

• Attend continuing education courses/seminars as directed

Interpersonal Skills and Expected behavior for the position

• Good interpersonal skills to maintain effective rapport with patients, dentists, other staff members and community

• An effective verbal skill to communicate with patients, doctors and staff

• Ability to communicate openly while maintaining professionalism and respecting others

• Ability to be coached and be approachable

• Ability to maintain patient confidentiality

• Good listening skills

• Ability to manage multi-tasks

• Ability to handle regular interruptions

• Ability to work with the computer system and dental software

• Ability to handle patient complaints, concerns or questions

• Ability to resolve conflict while being courteous and professional'

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Work Location:

• Multiple locations

Work Remotely

• No

Job Type: Part-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• Employee discount
• Paid time off

Schedule:

• Monday to Friday
• Weekend availability

Work Location: One location

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