Job description

Full Job Description

Role Summary

The specialist is responsible for management and support of various infrastructure technologies on the distributed system platforms.

The specialist will require a broad skill set with excellent problem solving and analytical skills in addition to a strong automation and programmatic, Infrastructure as Code, approach to systems management.

Responsibilities:

• Provide our clients with the first level of technical support and escalate as required while following Service Level Agreement (SLA) guidelines.
• Follow a ticket system.
• Windows servers and Windows clients support
• Software and Hardware support for Windows systems
• Responsible for PCs, Printers, and related equipment (Monitor, Keyboard, Mouse, Hard Drive, etc.)
• Installing and upgrading Windows and software
• WAN/LAN network and network devices
• Data backup/archiving solutions
• In-depth analysis of system problems and adapting methodologies to solve problems quickly in a production environment.
• Adhere to, and support, IT policies and procedures.
• Provide weekdays on-call cellular support with remote access from home
• A vehicle is mandatory as local GTA travel is a requirement

Desired Qualifications

• Knowledge of Virtualisation technology is an asset
• Diploma or Certificate related to IT
• Microsoft and CompTIA A+ certifications are assets
• Highly comfortable in interacting with others, of varying personalities, in person, on the phone and through using remote tools
• Capable of providing extended hours when required to meet deadlines
• Able to prioritize and work effectively while being adaptable and open to constant priority changes
• Calm and collected disposition because there will be pressure and difficult situations
• Work effectively independently and in a team environment with a positive attitude

Job Types: Part-time, Full-time, Internship / Co-op

Salary: $17.00-$30.00 per hour

Benefits:

• Work from home

Flexible Language Requirement:

• English not required

Schedule:

• On call

Ability to commute/relocate:

• Toronto, ON: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Toronto, ON

Expected start date: 2023-01-01

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