Inbound Service Representative

Location: Regina or Saskatoon SK
Position Type: Casual Part-Time Positions
Number of Positions: 10
Salary: $24.51/hour plus opportunity to earn additional sales incentives
Closing Date: November 30, 2022

Inbound Service Representative

Are you passionate about providing an exceptional customer experience? Do you love sales and helping customers find the perfect product or service? Do you want great perks and benefits? If so, this opportunity is for you! SaskTel is looking for a number of energetic and goal-oriented individuals to join our Inbound Call Centre team. As a member of our Inbound team, you will represent the customers' best interests and identify products and services to match their needs and enhance their lifestyle. In addition to a great starting salary, you can earn additional sales incentives when you meet or exceed your set targets.

This opportunity would also be ideal for any post-secondary students looking to work full-time for approximately eight weeks and then have the flexibility to keep working once classes resume in the fall.

Training

The eight week training program is fully paid and will be scheduled Monday to Friday from 9:30 AM to 5:00 PM. Successful completion of the training program is a condition of employment in order to continue employment as a SaskTel Service Representative.

Upon successful completion of training, you may also be eligible to apply for telework in accordance with SaskTel policies and management approval.

Hours and Shift Scheduling

This position is casual part-time; Hours are scheduled according to business need; however, the majority of Service Representatives typically work an average of 20-25 hours per week. SaskTel schedules employees between the hours of 8:00 AM - 8:15 PM Monday to Friday and 9:00 AM - 5:15 PM on Saturdays. Following the training, you can expect to work a majority of evening shifts as well as 2-3 Saturdays a month. There is an expectation that you need to meet a high percentage of your shift availability.

What you need:

• Sales experience
• Excellent verbal and written communication skills and the ability to influence, persuade and deal effectively with others
• Knowledge of SaskTel products and services
• Analytical, problem solving and decision making abilities
• Experience working with personal computers and various software applications
• Ability to multi task and adapt to a constantly changing environment
• Successful completion of SaskTel training courses
• Keyboarding skills 20 WPM

What you can expect:

• Check your email frequently as this will be a primary method of contact.
• If you are shortlisted for this position you will be emailed the following online assessments to the email address you provide in your application: (1) Customer service assessment; (2) Typing test. Our assessments are administered through a third party company called SHL. The first test is a multiple choice test that is used to measure your sales ability and customer service skills. The second is a typing test where we require a minimum of 20 wpm. These assessments take approximately 30 minutes to complete. Please complete within 48 hours or receiving.
• You will be contacted via email or phone to discuss the outcome of this testing and may complete a telephone pre-screen with a member of our staffing team.
• If you are selected for the next step, we will complete a mock sales simulation with you - more details will be provided on this step.
• Passing the sales simulation means you may be selected for an in person interview.
• An acceptable criminal record check is a condition of employment at SaskTel.

Thank you for your interest in SaskTel.

We look forward to reviewing your application!