Job description

INFORMATION SYSTEMS ADMINISTRATOR

Belleville and Quinte West Community Health Centre

Full-Time Permanent - $63,882 - $77,659.40 Annual Salary

OUR VISION

Belleville & Quinte West Community Health Centre (BQWCHC) is a community-based primary health care organization that provides community-focused health promotion, illness prevention, and comprehensive primary health care services. We work from a health equity perspective, prioritizing people and communities who face systemic barriers to accessing services and health. The Centre has a vision for healthy communities where everyone belongs.

THE OPPORTUNITY

The Information Systems Administrator is responsible for system design, maintenance, security, functionality, and administration of all aspects of our information systems including computer networks, file-sharing infrastructure, electronic client databases, and phone systems. The Administrator is also responsible for system planning and quality improvement including maintenance and response of a Help Desk. This is a permanent full-time position with a competitive salary and extended benefits, including pension. A detailed job description is available on request.

KEY AREAS OF RESPONSIBILITY

Administration and Management of IS Infrastructure

Maintain, install, and upgrade the Centre’s networking systems, user computers, print/copy/scan/fax/labeling devices and servers.

Centrally manage: security solutions, networking, backups, ntivirus/security software, and other system management strategies and software.

Maintain and manage shared and private file management infrastructure, phone system, client service database tools, digital signage infrastructure, and internet connectivity.

Planning

Maintain and keep a current IS system catalogue(s) and subsequent changes.

Conduct regular and ad hoc system assessments/audits including research and recommendation of any system enhancements or process changes.

Secure estimates for IS enhancements as required.

Prepare an annual plan for system growth, enhancements, and operating improvements to ensure the IS system continues to meet the evolving needs of the organization.

User Support

1. Develop, maintain, and coordinate internal Help Desk process to ensure tracking and escalation of network, hardware, and software issues and timely resolutions.

2. Communicate regularly to staff status of incidents, system upgrades, and/enhancements.

3. Provide IS orientation to new staff.

4. Provide staff training as required in group and individual settings.

Quality Improvement

1. Participate in regional IT/IS groups to stay current with evolving processes, systems, and goals in this area.

2. Keep current on internal and external changes and industry (IS) development.

3. Maintain a practice and systems of continuous improvement for systems, hardware, software, and process for the IT environment to continue to grow.

QUALIFICATIONS

• Post-secondary training in Information Services technologies
• Three to five years of experience in the information systems field; experience in a healthcare setting an asset
• Advanced overall knowledge of networking, operating systems, and server architectures, including: highly proficient with servers, server software (including Server 2008 and above, Active Directory, Exchange Server, SQL server, networking equipment, back-up processes and best practices (familiarity with Veeam software an asset), network security technologies, personal computer hardware and software (including Windows 10 and Microsoft Office); and working experience with virtual server technology (Hyper-V an asset)
• Experience with electronic medical records and other client-service databases is an asset
• Proven experience in promoting IT short and long term planning
• Experience assessing end user training needs, developing and facilitating training plans to address a wide range of skill levels and needs in both group and individual sessions
• Solid decision making and planning skills; high degree of resourcefulness, flexibility, and adaptability; effective verbal and written communication skills; problem solving, multi-tasking, critical thinking, and analytical skills combined with strong report writing skills

TO APPLY

Please forward a resume and cover letter no later than 4pm Monday, November 21, 2022.

BQWCHC welcomes applicants from the broad diversity of the communities we serve. Members of the 2SLGBTQ+, Indigenous, and people of colour communities are encouraged to apply. BQWCHC is an equal opportunity employer. For more information visit our website at www.bqwchc.com.

We thank all applicants however, only those selected for an interview will be contacted.

Job Type: Full-time

Salary: $63,882.00-$77,659.40 per year

Benefits:

• Company pension
• Extended health care

Schedule:

• Monday to Friday

Work Location: One location

Application deadline: 2022-11-21

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