Intake Worker

West Neighbourhood House, formerly St. Christopher House, is a multi-service, neighbourhood-based
agency that has served the diverse communities of downtown west Toronto since 1912. The central purpose
of West Neighbourhood House is to enable less-advantaged individuals, families and groups in the
community to gain greater control over their lives and community. Our programs are delivered annually to
approximately 18,000 people of all ages by a dedicated team of approximately 235 staff and over 1,400
volunteers.

The Client and Family Services (CFS) program provides counseling, information and referral to adults 55
years and up, their caregivers and for persons with disabilities to meet their social, emotional and financial
needs. The program is seeking a Portuguese speaking Intake Worker who will assesses client/caregiver
needs in the community, appropriately linking and referring clients to suitable resources. The Intake
Worker also provides ongoing monitoring to the client/caregiver until they are discharged, or their case is
reassigned.

West Neighbourhood House is actively seeking applications from Indigenous, Black and
People of Colour, persons with disabilities, women and persons of all sexual orientations and
gender identities/expressions. Applicants with lived experience as a participant of West NH
programs, or related programming from similar organizations, are also strongly encouraged
to apply.

West Neighbourhood House will provide accommodation throughout the recruitment &
selection process to applicants with disabilities. During any stage of the recruitment process,
please indicate the nature of any accommodation(s) you may require. Any information
received relating to accommodation measures will be addressed confidentially.

Responsibilities:

• Conduct Intake for all the programs of the Older Adult Centre

• Monitor the flow of clients through the agency and community service delivery system (from

• Interview clients individually, in families, or in groups, to assess their situation and determine

• Facilitate problem solving, care planning and advocating for clients and their families by

• Provide interpretation of documentation and other correspondence, resource counseling and

• Attend regular staff and unit meetings
• Maintain case records and statistics, filing
• Perform any other duties as required
  

West Neighbourhood House is an equal opportunity employer. We thank all applicants, but only those candidates to be
interviewed will be contacted.

A United Way Member Agency

Qualifications:

• Degree in social work (BSW) or Social Service Worker Diploma or equivalent education and

• Active membership in the College of Social Workers (or in process of acquiring membership) is

• Good comprehension of verbal and written Portuguese is required;

• Good understanding of community based and community support services in Toronto;

• Demonstrated skill in client assessment, crisis intervention and management;

• Excellent English verbal and written skills;

• Experience in working with diverse cultural and ethnic groups;

• Excellent communication skills: interpersonal, verbal and written skills in order to interact with

• Demonstrated knowledge of issues related to ethnicity and ageing, and of the relevant legislation

• Demonstrated experience working in a multi-disciplinary team, as well as independently

• Computer literacy required, with database e.g. CIMS and word processing software;

• Flexibility to work from various locations and work settings, including remotely;

• Ability to work evening and weekend hours is required;

• Experience conducting virtual assessments/care plans/resource counselling with participants,

Status: Permanent Full Time (Bargaining unit position)
Start Date: ASAP
Hours: 35 hours/week
Rate: $25.44/hour (4 weeks vacation, paid sick days, 3 floater days, full benefits

package after 3 months, Multi-Sector Pension Plan after 6 months)
Unit: Older Adult Centre
Immediate Supervisor: Coordinator, Client and Family Services
Posting Date: November 7, 2022
Closing Date: November 21, 2022

Please send resumes by 5 p.m. on the closing date to:

Hiring Committee
248 Ossington Ave.

Toronto, Ontario
M6J 3A2

jobs@westnh.org