Job description

Job description

Responsibilities include but are not limited to:

• Diagnose, repair, rebuild, and refurbish a variety of computer hardware, including PCs, laptops, monitors, servers and other IT equipment
• Manage inventory of equipment, including collaborating on potential purchases
• Disassemble, pack, move and set up/install on site
• Communicate regularly and effectively with ticket submitters
• Help test functionality and support end users
• Image and prepare new computers
• Dismantle, box and ship outdated equipment
• Install printers, troubleshoot problems and make repairs
• Coordinate with the appropriate vendors to arrange repairs
• Document all daily data communication transactions, issues and solutions or installations
• Troubleshoot software/hardware and break/fix
• Actively listen for customer cues and ability to resolve problems with grace and integrity

Qualifications and Competencies:

• Degree/Diploma in Computer Science or equivalent experience
• Experience in a multi-faceted company
• High attention to detail and possesses
• Excellent organizational skills
• Strong communication skills, both written and verbal
• Active problem solver
• 1+ years of experience with PC and Mac hardware and software, and an understanding of TCP/IP, DNS, DHCP, LAN, and WAN
• Ability to multitask and communicate effectively with individuals of all backgrounds
• An understanding and/or experience of networking (switching and routing) is highly valued
• Knowledge and understanding of how domain users work in active directory
• Deep understanding of PC skills
• Proven knowledge of System Configuration
• General familiarity with Microsoft Office 365
• Software Upgrades experience highly desired
• Foundational knowledge in PC Software
• Understanding and previous experience with asset management
• Solid understanding of Desktop Support
• Proven ability to adapt to change in procedures and job assignments
• Experience with MDM is a plus
• Ability to effectively work in a fast-paced environment with changes in priority
• Able to provide professional level customer service

Job Types: Full-time, Permanent

Salary: $50,000.00-$60,000.00 per year

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care
• Wellness program

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Halifax, NS: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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