Job description
Looking for a kind, caring, and responsible Medical Office Assistant to join an Obstetrics and Gynecology practice serving the community of North York General Hospital.
Your primary role will be welcoming patients, scheduling appointments, working with Accuro EMR, and billing. It is of utmost importance we provide a positive patient experience; we strongly value compassionate and inclusive care and are committed to excellence, collaboration, and growth.
Previous training and experience are an asset but not essential.
This position is part-time, 30 hours a week which could expand to full-time.
Administrative duties:
- Acting as our first point of contact for patients, welcoming them to our clinic in a friendly and professional manner
- Check-in patients and verify/update patient demographics and health card information
- Schedule and confirm appointments, manage messages
- Answer incoming phone calls and e-messages
- Faxing, scanning, and filing of labs and documents in Electronic Medical Record (EMR)
- Process messages/actions in EMR
- Manage and follow-up on referrals, call patients with appointment information when received
- Look up clinic, specialist, and pharmacy contact information when needed and update the EMR with this information
- Process records requests
- Assist with billing and resubmission of billing claims
- Ensure patient's confidentiality and privacy of health information
- Maintaining operations by following policies and procedures, reporting needed changes, and maintenance of templates
Office maintenance:
- Re-stock and clean/wipe down surfaces in exam rooms
- Autoclave medical instruments when needed; empty instrument buckets daily; clean other non-autoclavable instruments daily
- Check fridge temperature and make sure door is secure at the end of each workday
- Clean and disinfect the waiting room at the end of each workday
- Clean and tidy kitchen and common areas once a week
- Collect and launder medical gowns and sheets, and restock them weekly and as needed
The Ideal Candidate
- Deeply committed to supporting our patients and team members
- Genuinely friendly, kind, with a professional demeanor
- Ability to work in a team-based environment
- Adaptability – flexible and able to adjust approach to meet changing demands and situations including dealing with diverse people and personalities in a fast-paced environment
- Communication skills – strong verbal and written communication in person and on the phone. Able to listen effectively and express oneself in a clear and articulate manner
- Attention to Detail – ability to complete tasks accurately
- Organization skills – prioritizing and strong time-management skills
Qualifications
- Education: Medical office diploma or certificate preferred but not required
- Knowledge of medical terminology
- Proficient computer skills and experience with EMR software (Accuro experience is an asset)
- Experience with an OB/GYN is an asset
- Familiarity with medical clinic software, internet, Microsoft software (Word, Outlook, Excel)
- Experience with medical billing is an asset, but not required
We look forward to hearing from you!
Job Type: Part-time
Salary: $18.00-$22.00 per hour
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- North York, ON: reliably commute or plan to relocate before starting work (required)
off-roadmanagementgroup.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, off-roadmanagementgroup.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, off-roadmanagementgroup.com is the ideal place to find your next job.