Job description

Responsibilities:

• Provide quality customer service and accurate information to callers
• Answer incoming calls and respond to customer questions and requests
• Make outbound calls to follow up with customers to clarify information or provide account updates
• Scheduling service appointments and sales leads
• Data Entry while ensuring accuracy of information
• Document in the system the details of the contact with or action performed for a customer

Requirements:

• High school diploma or equivalent
• Must be able to communicate effectively using a variety of methods including telephone, email, chat and written communication
• Excellent telephone etiquette and customer service skills
• Have good listening skills
• Have basic math aptitude, typing skills and be computer literate
• Be able to type a minimum of 35WPM

Job Types: Full-time, Part-time

Pay: $3,450.00-$5,700.00 per month

Benefits:

• Company pension
• Extended health care
• Life insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Kingston, ON: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

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