Job description
The PBX Operators provide superior guest services to include providing prompt, courteous and efficient handling of all incoming and in-house telephone calls. Provide information and services to any guest or visitor in a friendly, professional manner.
Qualifications -
- All hotel and departmental policies and procedures.·
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the business operations.·
- Maintain complete knowledge at all times of:
- All hotel features/services, hours of operation.
- All room types, numbers, layout, decor, appointments and location.
- All room rates, special packages and promotions.
- Daily house count and expected arrivals/departures.
- Room availability status for any given day.
- Scheduled in-house group activities, locations and times.
Job Types: Full-time, Part-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Key Largo, FL 33037: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: One location
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