Job description

FUNDAMENTAL OBJECTIVE

The fundamental objective of the Service Technician is to continue to develop Service Technician skills and training to effectively deliver safe, responsive quality technical services, with minimal supervision, to minimize customer downtime and achieve company service goals.

GENERAL ACCOUNTABILITY
The incumbent is accountable to the Service Manager or the Sr. Service Technician and is responsible for under mentorship for understanding, identifying and delivering customer technical service to address customer requirements meeting company safety and service standards.

NATURE AND SCOPE
The Service Technician receives general direction from Service Manager/Dispatcher and is mentor. They relies on some industry experience and knowledge to accomplish technical service requirements. The incumbent interacts with the Service Dispatcher, customers, manufacturers’ support personnel, technicians and other employees as required.

SPECIFIC ACCOUNTABILITIES
· Continuous knowledge and skills acquired:

o Veeder Root Level 2/3

o one or more manufacturers courses on dispensers

o one or more manufacturers courses on POS systems.

· Provides technical service by:

o strong grasp of electrical and hydraulic theory in technical work performed

o working knowledge of dispenser electronics

o laptop troubleshooting tool

· Small construction jobs i.e. spill box replacement

· Understand and follow the processes around work orders and purchase orders

· Understand manufacturer’s warranty process, complete paperwork and returns cores in a timely manner

· Maintain/repair (with minimal supervision)

o suction pumps and related systems

o submersible pumps, dispensers and related equipment

o leak detection and tank monitoring systems

o commercial handling equipment

· Manage inventory for parts used (returns, requests and replacements)

Other

· Travel is required

· Demonstrates a high degree of loyalty to the company

• Comply with all safety policies, practices and procedures
• Assist in the accomplishment of site / project goals.
• Demonstrates high level of professionalism when dealing with contractors and client
• Takes pride in own work
• Demonstrates positive attitude and enthusiasm
• Other duties as required

SKILLS AND KNOWLEDGE
· Experience working on installation and troubleshooting of dispensers

· One or more manufacturers courses on dispensers

· One or more manufacturers courses on POS systems

· Experience working in construction, industrial and/or downstream petroleum required

· Veeder Root Level 2/3 considered an asset

· A technical or trade certificate considered an asset

· Excellent customer service skills

· Ability to build strong external and internal relationships

· Demonstrates logical troubleshooting skills

· Ability to effectively interface and interact with manufacturer support personnel

· Proficient knowledge of in-house systems, procedures and processes

· Familiar with safe work practices and procedures

· Demonstrated ability to work under minimal supervision

· Manual Dexterity: Repeated and coordinated use of your arms, hands, wrists, and fingers to use handheld tools

· Physical Strength and stamina: Ability to lift 50 lbs. Ability to hold, push, pull, lift and carry heavy items

· Ability to use proper lifting techniques to lift items weighing in excess of 50 lbs.

· Ability to work with others in a team

· Ability to operate required equipment and tools in a safe and responsible manner

· Technical and mechanical aptitude

· Must be motivated, hardworking and possess initiative

QUALIFICATIONS
· High School diploma/Trade Certifications as required

· Experience working on installation and troubleshooting of dispensers

· One or more manufacturers courses on dispensers

· One or more manufacturers courses on POS systems

· Experience working in construction, industrial and/or downstream petroleum required

· Veeder Root Level 2/3 considered an asset

· A technical or trade certificate considered an asset

· 2 – 10 years related experience

· Must be willing to learn and be open to completing required safety training or industry standard training to advance knowledge and be successful

· Must successfully complete drug and alcohol testing

· Experience in construction, industrial and/or petroleum industry is required

· Must have valid driver’s license

· Travel is required. Candidates must be free to travel to support our client supports.

· Compensation based on experience with possibility to increase

· Reference check required

All employees must be willing to practice safe work practices and procedures for COVID-19. Employees must actively self-monitor for symptoms and notify supervisor in the event that they are not able to successfully answer COVID-19 screening questions. Masks are required where you cannot maintain social distancing.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Extended health care
• RRSP match
• Vision care

Work Location: One location

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