Your Journey at Crowe Starts Here:

At Crowe, you have the opportunity to deliver innovative solutions to today’s complex business issues. Crowe’s accounting, consulting, and technology personnel are widely recognized for their in-depth expertise and understanding of sophisticated process frameworks and enabling technologies, along with their commitment to delivering measurable results that help clients build business value. Our focus on emerging technology solutions along with our commitment to internal career growth and exceptional client value has resulted in a firm that is routinely recognized as a “Best Place to Work.” We are 75 years strong and still growing. Come grow with us!

Job Description:

As a leading Healthcare audit firm, our mission is to connect industry specialized knowledge with innovative technology, our dedicated professionals create value for our clients with integrity and objectivity. As a Product Manager in the Healthcare delivery unit, you will be responsible for delighting customers with impactful products that reduce risk, drive data driven results and ultimately decrease hours spent on tedious manual processes. You will seek market and customer feedback and collaborate with business stakeholders, technologists, and marketing to meet and exceed the goals for the offering. You are a critical advocate for your product and its impact on customers.

The ideal candidate should:

• Have 3+ years in a product related role (product owner, product manager, product analyst).

• Have 3+ years of experience with Agile or Scrum or SaFe trained development teams.

• Have a bachelor’s degree or Advanced Degree in Business Management or related field

• A Product Management Professional certification from a recognized organization is preferred.

• Have excellent written/oral communication, organizational and time management skills.

• Have excellent interpersonal skills; proven experience working as both a leader and member of a team

• Have proven track record in identifying all product stakeholders and manage internal and external stakeholder expectations

• Follow established policies, procedures, processes, and standards for product management

• Have ability to take the initiative and accountability for achieving results

• Have demonstrated critical thinking skills, ability to accurately analyze information and make sound decisions

• Have flexibility to partner with and negotiate with various personality types at all levels within and outside the organization

• Be able to articulate the value of the products under your leadership to both technical and non-technical audiences.

• Have the ability to empathize, be a critical thinker strong with presentation and facilitation skills

• Strong technical, analytical, and problem-solving skills and passionate about building digital products.

• Track record of using qualitative and quantitative data to prioritize and drive decision-making.

• Curious and comfortable holding professional conversations with our target buyers, senior level clients and day to day users.

• Excellent people and management skills to interact with staff, colleagues, cross-functional teams and third parties.

• This position requires up to 20% travel.

What will set you apart from other candidates for this role:

• Have 3+ plus years of healthcare revenue cycle industry experience is a must

• Experience working with healthcare providers, health systems or the healthcare industry

• Experience developing/implementing a revenue cycle product

• Experience translating revenue cycle business needs into technical requirements to build and transform data into valuable, easy-to-understand insights

• Previous success of managing offshore resources

• Understanding of revenue cycle consulting

• Strong financial, analytical, technical, and interpersonal skills

Your responsibilities will include but not limited to:

• Partner with leadership and other stakeholders on product vision / direction, translating into actionable requirements for product owner to bring to the development team.

• Own and communicate product-specific roadmaps that align with product owner’s mid and long-term vision for the product.

• Collaborate with product owner on backlog management & iteration planning while balancing the requirements of customers and stakeholders - owning the decision to pivot when necessary.

• Communicate with current and potential customers to understand their processes and needs to translate into product requirements and help customers get the greatest value from product solutions.

• Monitor efficacy of product and implement customer and business partner feedback to ensure product is meeting customer needs across each segmentation, adjusting product over time to continue to achieve the desired outcomes.

• Partner with growth and voice of customer team to analyze market trends and competitors to identify opportunities for product enhancements.

• Solve product related problems, make decisions, and complete trade-off analysis to stay on track towards business deliverable commitments.

• Understand and know how to leverage the product lifecycle, which spans a range of strategic and tactical responsibilities that evolve as a product matures.

• Must understand and represent the voice of the market to various stakeholders and drive decisions based on market data.

• Be Metrics-driven: Strong analytical and synthesis skills are a must, including the ability to absorb and process large amounts of data into actionable information.

• Create standard documents like (but not limited to) the market requirements document, product requirements document, business case and end of life documentation etc for a product.

• Collaborate with Stakeholders and Product Development to prepare a product roadmap that illustrates the product vision and is responsive to changing market conditions.

• Develop and maintain a business proposal that makes a compelling case for continued investment into your products.

• Determine and/or assess product pricing in conjunction with market research and customer interviews.

• Participate in creation of user stories, features, and epics for current and future products based on the market’s problems.

• Able to create a buy-build-partner analysis, and where necessary, review potential partner relationships for the product.

What does it mean to be a Product Manager at Crowe?

A Promoter:

• Defines and sells the product vision to internal and external stakeholders.?

• Speaks to the market with an enthusiastic, concise, and consistent message about the value proposition of the product.?

• Encourages and energizes product team members toward product goals and objectives.?

A Strategist/Business Expert:

• Crafts the go-to-market strategy, identifying how the product is marketed and sold.?

• Expert on the competitive landscape and the role the product plays within the market.?

• Manages KPI's associated with sales tracking, profit margins, costs, performance, and growth trends.?

• Understand the Know win/loss market analysis, and drive changes to our product and processes to create improvement.

A Team Leader:

• Ability to influence and lead often without official, positional authority.?

• Competent at Public Speaking and delivering persuasive presentations.?

• Create and maintain team alignment on "why" you're working on something?.

• Encourage healthy debate but get acceptance despite inevitable disagreements.?

• Be decisive, helping the team avoid analysis paralysis despite imperfect information.?

• Accepts responsibility when things don’t go well. Shares praise when they do.?

A Customer & Market Expert:

• The foundational role of a PM is to understand your customers and their market.?

• Empathize with customer jobs to be done, pain points and understand why they do things the way they do today.?

• Analyze metrics to track actual user behavior to be more proactive on identifying user issues.?

• Track sales funnel movement and look for accelerators or blockers.?

A Product Expert:

• Understands user experience and how it solves problems in their day-to-day workflows.?

• Complete understanding of the product's features, benefits and value proposition.?

• Comfortable educating internal teams (training, support, sales) .

• Drives product documentation to memorialize key product elements and empower knowledge transfer.?

• Demonstrates Product Management Discipline Expert by driving all stages of the product lifecycle from ideation to launch to scale and end of life.

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Our Benefits:

At Crowe, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Crowe can mean for you!

How You Can Grow:

We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!

More about Crowe:

Crowe (www.crowe.com) is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world.

Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Crowe LLP does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.