Job description

The Shop Receptionist / Marketing Assistant is responsible for the reception area and overall seamless daily operations of the facility. Includes, but is not limited to, the greeting of all guests, answering phone calls, assisting guests with questions regarding services and products, booking all appointments, promoting gift card sales, checking the guest in, inventory management, and charging for services performed.

• Assist Marketing Manager with creating in-studio content such as before & after videos, trending Instagram reels & TikTok, and curated Instagram stories
• Stay up to date on current trends and utilize your social media knowledge for the studio's social posts.
• Work with studio artists to create relevant & engaging content for the studio's social media pages.
• Provide top-level guest service for all including internal guest service.
• Properly open and close the shop each day according to Standard Operating Procedures.
• Accurately book, change and cancel appointments.
• Provide detailed descriptions of services, appointment cancellation/change policies, and general client FAQ's.
• Handle guests’ questions and concerns professionally and courteously paraphrasing back what has been articulated ensuring top-level communication.
• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Maintain a clean; safe, fully stocked, and well-organized work area.
• Develop the ability to work without constant direct supervision and remain at assigned posts for extended periods of time.
• Maintain a positive attitude and contribute toward a healthy workplace.
• Assist in all areas of operation as needed when requested by management.

Job Types: Full-time, Part-time

Pay: $11.50 - $14.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance

Schedule:

• 4 hour shift
• 8 hour shift

Ability to commute/relocate:

• Lexington, KY 40502: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How soon are you looking to start, and what is your availability?

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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