Job description

I.T. Blueprint Solutions is an IT services provider and a fast-growing Vancouver-based company. We are currently looking for a Sales Support Specialist to join our team. The right candidate will be dynamic, organized, self-motivated and have excellent communication skills.

Responsibilities:

The individual’s responsibilities will include but are not limited to:

• Receive and respond to requests for service and product details from the Sales team
• Responsible for delivering the best possible pricing and solutions in a timely manner to the Sales team
• Provide timely and accurate quotes to the Sales team
• Create Deal Regs/Discount plans and any Vendor procedures that increase profitability
• Provide suitable alternatives when challenges arise with products and services
• Liaise with Distributors and Vendors (Manufacturers) to obtain BOMs, pricing and product availability
• Research to obtain the best price, availability and terms from Distributors and Manufacturers
• Verify that Customer Quotes and subsequent Purchase Orders from customers are accurate
• Purchase product from Distributors and Manufacturers at the best possible price
• Verify and process purchase orders with the chosen vendors.
• Monitor status of orders, track delivery times, and report any issue with product and or delivery
• Work with the Pre-Sales and Post-Sales Technical teams, as required, to understand requirements
• Effectively communicate challenges to the relevant teams, so they can manage customer expectations
• Problem-solve on a day-to-day basis and complete the internal sales-admin tasks
• Escalate critical issues to Management, so crises can be averted
• Maintain sound product and pricing knowledge of the offerings that the company is engaged in selling
• Communicate with customers, when necessary, to ensure excellent customer service
• Properly maintain records in the company’s Sales Administration and Productivity systems
• Work through the daily list of sales admin activities to ensure smooth company operations
• Adhere to company defined sales policies and processes and enforce gross margin thresholds
• Assist with any other sales support related tasks, as directed by Management

Requirements:

• Strong organizational, presentation, and customer service skills
• Keen sense of urgency and attention to detail
• Experience with the sales process in a technology company
• Demonstrate ability to work efficiently and effectively in a high-paced team environment
• Proficient with general office applications and current technology
• Enjoy working with customers and company staff
• Self-motivated, high energy and drive to succeed
• Solid verbal and written communications skills
• Ability to prioritize, multi-task and adapt to changes quickly
• Effective time management and prioritization skills
• Ability to work independently and alongside team members
• Ability to prioritize, multi-task and adapt to changes quickly
• Experience working with Salesforce.com, ConnectWise or similar CRM
• Experience working with QuoteWerks, Quosal or similar quoting software

The right candidate will demonstrate strong time management skills, be customer & solution oriented and able to work both independently and in a team. We offer a competitive salary and benefits package. Please submit a cover letter, detailed resume of the last 5 years of employment and salary expectations.

IT Industry, Inside Sales, 2+ Years in similar role

Please apply to this job posting or to review other available positions at https://itblueprint.bamboohr.com/careers/15

Job Type: Full-time

Salary: $50,000.00-$65,000.00 per year

Benefits:

• Dental care
• Extended health care
• Vision care
• Wellness program

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Metro Vancouver Regional District, BC: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 2 years (preferred)

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