Job description
We are growing our team and are currently looking for a full time call taker with experience in shipping / receiving to fill a diverse role in our company in Surrey. You will be responsible for a variety of roles which will allow you to learn all aspects of the transportation industry.
Responsibilities
- Call taking – answering incoming customer lines and entry of pick up orders into the computer
- Monitor and adhere to key performance indicators within the operations as outlined by company and customer requirements.
- Communicate/contact with customers for shipment updates, timeframes and / or resolution.
- Assist dispatch team to meet maximum potential while maintaining delivery time specifications.
- Recognize and prioritize any internal or driver issues and communicate verbally/email.
- Answer any incoming email requests from customers
- Receive / transfer product from drivers @ our warehouse
- Other duties as assigned.
Qualifications
- Completion of high school diploma
- Experience in the transportation industry, or experience in operations/logistics is considered an asset
- Post-secondary education (Degree or Diploma) in business or operations/logistics is an asset
- Proficiency in Microsoft Office
- Forklift experience and / or ticket major asset
- Problem-solving skills
- Organization skills
- Superior written and verbal skills
What we Have to Offer
- Competitive salary – to commensurate with experience
- Comprehensive benefits plan
- Paid vacation
Benefits
- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- 8 hour shift
Job Type: Full-time
Salary: From $2,800.00 per month
Benefits:
- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Surrey, BC: reliably commute or plan to relocate before starting work (required)
Work Location: One location
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