Who We Are: As the world leader in calibration services, we provide precision calibration expertise in every industry, geography and instrument across the world. Trescal combines the power of an international group, a dense network of technical experts and responsive local laboratories. Become a part of Trescal and leap forward in your career path!

As a service company, our people are at the heart of what we do. We provide training programs, engagement with local communities and a commitment to improve the world around us, inch by inch.

The Opportunity: We currently have a great opportunity for a Southeast Operations Manager to join our rapidly growing organization. The Operations Manager manages the company's assigned regions' operations. You will play a leading role in creating and overseeing the organization's customer and staff retention initiatives. This position will report to the Vice President of Operations.

Supervisory Responsibilities

• Participates in the hiring and training of departmental managers.
• Organizes and oversees the work and schedules of departmental managers.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees as needed and in accordance with company policy.
• Responsible for customer and staff retention activities.
• Customer Service: required to have customer meetings and conversations directly with customers.

Responsibilities:

• Establishes quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated; identifies opportunities for improvement.
• Reviews, analyzes, and evaluates business procedures.
• Implements policies and procedures that will improve day-to-day operations.

• Designs and innovates new ideas and thinking that help improve overall performance and day-today operations. • Ensures work environments are adequate and safe.

• Plans, directs, controls, implements, evaluates, monitors, and forecasts, budgets, and cost of sales in each division to achieve financial objectives.
• Communicates and explains new directives, strategies, policies, or procedures to managers; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale.
• Improves customer service and satisfaction through policy and procedural changes. Required to meet and forward facing with customers.
• Leads coordination and integration of efforts among operations, engineering, technology, and customer service divisions to produce smoother workflow and more cost-effective business processes.
• Projects a positive image of the organization to employees, customers, industry, and community.
• Initiating better business practices and continuous improvement.
• Collaborating with leadership to build an environment of collective responsibility and accountability.
• Ensuring adherence to key performance objectives to meet business and customer expectations.
• Liaising with other directors, operations manager, lab managers, and supervisors to develop financial plans and ensure company-wide operational compliance.
• Collaborating and planning with other departments: Business Development – Sales, customer services, finance, quality, human resources and other support departments.
• Managing procurement and resource allocation.
• Travel required.
• Performs other related duties as assigned.

Qualifications:

• Strong ethical leadership abilities.
• Demonstrate understanding and management of P&Ls and financial statements.

• Orients to a philosophy and acts towards “accountability” versus “blame”. Demonstrates willingness to take accountability on behalf of their team for the company in front of the internal and external customer. • Excellent verbal and written communication and interpersonal skills.

• Outstanding organizational skills and attention to detail.
• Excellent analytical, decision-making, and problem-solving skills.
• Strong people skills. Demonstrated ability to work with the external customer, and with the internal customers and other functional organizations.
• Open to continuous improvement and continuous learning. Demonstrated ability to learn new things and educate themselves quickly and to learn with others in the Trescal organization.
• Extremely proficient in Microsoft Office Suite or related software, advanced excel knowledge and usage.

Education and Experience

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

BENEFITS:

We believe people are the most important part of every business, which is why we offer more benefits than a great health insurance plan. We have a strong track record of retaining our employees by providing challenging work experiences, learning and development opportunities, and a success oriented collaborative environment. In addition, we offer paid time off, a 401k plan, career development opportunities, and a competitive benefit package.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability or veteran status.