Job description
Stoneridge Software began with an idea: How can Microsoft implementations be done better? After considering the idea and continually seeing the need for a business partner who could successfully deliver software implementations, Eric Newell, Becky Newell and Cody Marshall founded Stoneridge Software. As a 2022 Inc. Best Workplaces Honoree, Microsoft Inner Circle, and a Microsoft Solutions Partner for Business Applications and Modern Work, we’ve developed a proven process for project delivery, a laser focus on long-term support to empower our clients’ success and a way to enjoy our work with a high degree of integrity. We know how to use tenacity to get the work done but we also know how important it is to balance work with the rest of our lives. Stoneridge Software has cultivated a flexible working environment, flexible vacation, paid parental leave, continuous learning and development, and social wellness initiatives that bring a sense of belonging to all. What are you waiting for?
Our team is dedicated to helping customers get it right when it comes to software implementation and technology. We play as hard as we work, we embrace every opportunity to learn and share our success. What are you waiting for? Join us!
Stoneridge Software is looking for a highly motivated consultant to join our Dynamics 365 CE/CRM/Power Platform support team. We are looking for someone with good Dynamics 365 CE technical skills who has experience customizing the product, working with data, and innovating with all the technologies available within Microsoft Business Applications and Azure platforms.
The person filling this role is responsible for supporting the technical components of Dynamics 365 CE support projects. This will entail handling support cases that include supporting client business solutions using various CE/power platform customizations that includes plugins, custom activities, client code, user interface customizations. The role also includes helping with support cases that includes integrations with CE, power platform with F&O, BC and external systems and third-party ERP systems.
This role will be part of a dynamic, passionate Stoneridge support practice that thrives on cross-functional collaboration, platform passion, humility, growth, and our core values.
This position is available on a REMOTE basis in the United States or REMOTE in Canada (Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland, Nova Scotia, Ontario, Prince Edward Island, Saskatchewan).
A Day in the Life
- Assist clients in gathering, defining, and documenting requirements more technical in nature related to their unique business needs
- Break down functional specifications into technical designs, development tasks and estimates, execute to completion
- Help identify client business processes in need of development work, and document proposed solutions
- Support clients through support cases that has technical work using various methods including plugins, JavaScript, PowerApps solutions, Power Automate flows, custom HTML interfaces (web resources), and various reporting technologies like PowerBI and SSRS
- Good understanding and knowledge of integrations and migrations. Support fixing integrations and migrations using ETL tools like SSIS, Scribe, Azure, and power platform
- Experience troubleshooting Dynamics 365 CE errors and performance related issues, including collaboration with other teams that support products that integrate with CE
- Maintain strong knowledge of industry trends, advancements in technology, and Microsoft’s product offerings and enhancements
Preferred Qualifications
- 4+ years of software development experience
- 2+ years technical support, technical consulting experience, or information technology experience
- 2-3 Years in Microsoft Dynamics CE/CRM/Power Platform implementations and having hands on experience on technical work
- Bachelor’s degree in computer science or related field
- Knowledge in the Azure stack
- Experience in Power Platform
- MS Dynamics Certification
- Experience with C#, SQL, JavaScript, HTML, SSIS, SSRS, ASP.Net and knowledge in JavaScript UI frameworks such as React or Angular
- Experience working on supporting clients as part of support team
- Good technical aptitude
- Ability to communicate effectively in both spoken and written English
- Knowledge of Solution Development Kit
- Ability to work collaboratively for the best interests of the business and the team
Travel Required: Incumbent is expected to regularly meet with client teams across the United States and Canada will be asked to attend industry events from time to time.
Health and Wellness
- Medical Insurance (premiums for employees paid for by the company)
- Dental Insurance
- Vision insurance
- 401(k) contribution program (US) or RRSP Benefits (Canada)
- Life insurance
- Disability Benefits
- Paid parental leave
- Paid flexible time off
- Paid sick time (US) or floater days (Canada)
- Paid holidays
- Flexible work schedules
- Mobile/internet reimbursement
- Employee and family assistance program
- Learning and development allowance
- Employer charitable contribution
- Social wellness clubs
- Professional coaching
- Paid business mileage
- Home office and wellness allowance (US Only)
- HSA contribution (US Only)
We live and breathe our core values:
Integrity | Technical Excellence | Tenacity | Client Centric | Enjoy Our Work
They are the fabric of our company and a reflection of our organizational culture. Our values are a part of our talent acquisition process, how we operate our company and how we partner with our clients. We enjoy our work by exhibiting our technical excellence and tenacity while being inherently client-centric with integrity toward every customer engagement.
We will comply with local guidelines regarding infectious diseases and vaccine requirements.
Team members who are required to travel to client sites, conferences and events that are not in Stoneridge Software offices, must comply with the client's COVID-19 policies and procedures or have an approved exemption.
Growing the best team is at the center of our strategic plan. To be successful in this, we strive to create an inclusive environment and build a sense of belonging by celebrating our differences and ensuring fair and equitable treatment for all our team members.
Stoneridge Software is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and all the other fascinating characteristics that make us unique.
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