Job description

Nova Veterinary Clinic is seeking a full time (36-40hr/wk) veterinary customer service representative to join our growing team. We are a strictly small animal (dog/cat) full service veterinary hospital that is focused on client education through preventative and evidence-based medicine.

As one of our customer service representatives, or CSRs, you will act as a liaison between the pet owners and the veterinary team. Great CSRs are patient, empathetic, informative, and passionately communicative. Nova is seeking a confident and outgoing individual who is able to multi-task, problem solve and work independently to provide excellent service to our clients.

**Nova Veterinary Clinic is currently in the build-out stage of our new location, located across the street from our current location, and we are expected to move April 2023. Our new location has 6 exam rooms and a dedicated comfort room, and will feature new medical and office equipment so our team have the tools to perform their best.

Responsibilities

• Manage large amounts of incoming calls using a multi-line phone system
• Build sustainable relationships and trust with customers through open and interactive written and verbal communication
• Provide accurate, succinct and complete information by using the right methods/skills
• Utilize a medical record system for appointment scheduling, client communications, and financial transactions
• Interact with pets, pet owners, and the team in a positive and professional manner
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Skills

• Proven customer support experience or experience as a client service representative
• Strong written and verbal communication skills utilizing active listening to ensure clients' needs are met
• Customer orientation and ability to adapt/respond to different types of characters and situations
• Ability to multi-task, prioritize, and manage time effectively

Benefits

• Health insurance - Nova pays for 100% of the employee premium
• Health savings account
• Dental and vision insurance - all full-time employees are eligible to elect dental and vision coverage (even if they are not on Nova's health insurance)
• Generous pet care discounts
• No evenings, after-hours emergencies, or major holidays
• Paid holidays
• Paid time off
• Limited schedule on Saturdays - we are open from 8am-12pm, team members are scheduled approximately 1 out of every 4 Saturdays. We are closed on Sunday.

Previous veterinary hospital experience is appreciated, but some of our strongest team members have come from outside the veterinary field - we are willing to train the right candidate!

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Bloomington, MN 55431: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Veterinary: 1 year (Preferred)

Work Location: One location

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