Drive for Excellence

Since 1969 Performance Chrysler has provided the greatest value for the best vehicle deals in the Niagara area. A veteran in the business, we have the largest selection of domestic brands and carry hundreds of quality pre-owned cars. We are also committed to initiatives that drive change for our community.

Part of the Performance Auto Group, a leading automotive group, we are committed to integrity, believe in employee empowerment, passionate about innovating, care about a great guest experience and giving back.

Performance Chrysler is looking for a Warranty Administrator to join their dynamic team!

About you.

You are a team player who has a great personality! Performance Chrysler is a close-knit team that is friendly, sociable and has a proven track record of excellence. You are goal-oriented, process driven, courteous and enjoy interacting with people. We have a long established relationship with our community, and are committed to providing the best service possible. We’re looking forward to meeting you.

Here’s what you’ll deliver:

• Process and submit warranty claims in a timely manner.
• Complete all documentation required to process the claims.
• Process warranty claims to manufacturer's or payment.
• Follow up on claims to obtain prompt payment.
• Close out all warranty work orders on a daily basis.
• Make up and submit all warranty claims and extended warranty claims, reconcile the credit memos from these sources and post credit memos into accounting.
• Tracks warranty parts by tagging them with repair order number, date of replacement and date on which part may be disposed of.
• Follow up on any outstanding warranty claims to keep receivables current.
• Stay up-to-date on all new technical bulletins and recall circulars.
• Ability to work in adherence to company safety standards at all times.
• Comply with all company policies, standards and procedures.
• Other duties as required by management.

What do you need to succeed?

• High School Diploma or GED is required.
• Minimum 1 year of automotive service experience preferred.
• Must have a valid Ontario Driver's License and good driving record.
• CDK Dealer software experience is an asset.
• Ability to exhibit professionalism with a positive attitude under pressure.
• Strong attention to detail.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Proven data entry, data editing and typing skills.
• Experience in all aspects of customer service and people management.
• Able to effectively communicate both verbally and in writing.
• Excellent communication, interpersonal and time management skills.
• Ability to perform in a changing environment and meet deadlines in a timely manner.
• CDK experience is preferred.
• Ability to exhibit professionalism with a positive attitude under pressure.
• Must be willing to be flexible with work schedules.

What’s in it for you?

• Excellent management support and guidance
• Opportunities through our Internal career development program
• Access to health, dental and vision insurance (Full Time Only)
• Disability, critical illness and life insurance for the unexpected (Full Time Only)
• Our Employee Assistance Plan (EAP) for you and your family's wellness
• Discount on vehicles, service and parts for you and your family
• Discounts to retailers and service providers across the country
• Free and engaging employee events
• Did we mention we love giving back to our communities?!

***This compensation range will be based on knowledge, experience and bonus earnings***

Job Type: Full Time

Performance Auto Group is a leading automotive company in Southern Ontario with over 1600 employees, 22 brands and 34 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Oakville, Orangeville, St. Catharines and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom.

We thank all applicants; however only those contacted for an interview will be considered. We are an equal opportunity employer and welcome applications from people with special needs. Accommodations will be provided throughout the selection process as requested. For any inquiries please email us.