Job description

Our Customer Service Representatives are the front line to our company and critical players in handling the customers.

• Welcome, engage with, and meet the needs of our guests.
• Answer phones and emails.
• Provide retail sales customer service to the clientele instore.
• Fax and digitize files.
• Work closely with busy service technicians and sales consultants to oversee the client order administration.
• Process payment, manage bank deposits, billing & payments as needed.
• Coordinate equipment rentals and sales.
• Deliver excellent customer service when handling the communication (in-person, telephone, email) between clients, therapists, and funders.

You will work behind the scenes to ensure accurate information is presented to our guests. You will:

• Keep client, rental and inventory information up to date.
• Follow up with clients to confirm all paperwork, such as rental agreements, quotes, and client registration is complete and accurate.
• Coordinate the pickup and delivery of all rental or custom equipment for our clients as well as any other administrative assigned tasks.

Job Types: Full-time, Part-time, Permanent
Part-time hours: 44 per week

Salary: $16.00-$19.00 per hour

Benefits:

• On-site parking
• Paid time off
• Store discount

Schedule:

• 10 hour shift
• 8 hour shift

Ability to commute/relocate:

• Etobicoke, ON: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 2 years (required)

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