Job description

Founded in 2006, Lycamobile is a solution for those who want to connect back home. Providing low-cost, high-quality international calling solutions to over 30 million customers across 24 countries, Lycamobile’s sheer span, focus on customer service and innovative business strategy has seen it outgrow its competitor set; achieving greater coverage of the European population than any other network operator.

Thanks to our dedicated team, we are continuously driving costs down without compromising on quality for our customers. With that ethos imbedded into our vision, Lycamobile is currently seeking four (4) Customer Service Representatives in our Newark, NJ Corporate Headquarters.

Essential Duties and Responsibilities:

· Service customers by providing product and service information; resolving product and service problems

· Attracts potential customers by answering product and service questions; suggesting information about other products and services

· Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, following up to ensure resolution

· Must be able to work between the hours of 8:00am – 11:00p, Monday- Saturday and Holidays, 10:00am – 6:00pm.

Education and/or Work Experience Requirements:

· High school diploma or GED, required. Some college preferred.

· Must be bilingual in Chinese

· 1-3 years of previous work experience

· Accuracy in daily work

· Ability to communicate well

· Contributes to team effort by accomplishing related results as needed

· Paid two week training

Lycatel LLC is an equal opportunity employer. We will not discriminate on the basis of race, color, gender, national origin, age, religion, creed, disability, veteran’s status, sexual orientation, gender identity or gender expression.

Any request for a reasonable accommodation needed during the interview process should be communicated by the candidate to staff prior to the interview.

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Weekend availability

COVID-19 considerations:
Masks, hand washing - sanitizing social distancing

Ability to commute/relocate:

• Newark, NJ 07102: Reliably commute or planning to relocate before starting work (Required)

Language:

• Chinese (Required)

Work Location: In person

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