Job description

We are in search of a full time Front Desk member to add to our GOLDEN team! The main responsibility of this position is to provide outstanding customer service to our guests! We are an extremely kind and professional team; excited to share our passion, experience, and knowledge with our guests; creating an atmosphere of positive energy, relaxation, and beauty.

Essential Duties and Responsibilities:

• Provide our guests with Golden customer service. Be authentic, respectful, compassionate, and willing to go above and beyond to give each guest the best experience.
• Greet guests upon arrival & check them in for their service.
• Offer guests add-on services available following scheduled reservation.
• Escort guests to the waiting area (hang up coat if necessary) and offer beverages to enjoy during their service.
• Perform confirmation calls to guests, and inform them of promotions or events going if applicable.
• Check out guests, assist in the sale of retail products, and pre-book the guests future reservations.
• Answer incoming calls, book reservations, record contact information, and answer any questions from guests.

Retail

• Stock retail shelves as necessary when product is low. Put away retail product order upon delivery.
• Clean retail shelves weekly.
• Will be responsible for all product knowledge. Be a valuable resource to our guests to answer any questions they may have.

Facilities

• Monitor Salon , keep all areas clean and stocked.
• Complete all duties required to open and close the salon.
• Complete Cleaning list on down down time

Other

• Knowledgeable about Esteticas location, services we provide, as well as experience levels and price points of our service providers.
• Able to reschedule appointments when necessary, and understand the booking process.
• Must have DAY TIME availability.
• Attend monthly all-staff meetings
• Assist with other duties as assigned.
• Must remain professional at all times--demeanor, communication, and dress (including following proper dress code with professional looking hair and makeup).

QUALIFICATIONS

We are looking to have an excited individual join our Front Desk team that will be able to perform each essential duty listed below:

• Have a passion for the beauty industry
• Willingness to take initiative and go above any beyond.
• Outstanding customer service and communication skills.
• Ability to multi-task in a fast-paced environment and work confidently under pressure
• Intermediate computer skills.
• Availability to work salon schedule –nights and weekends required.
• Interact in a positive and productive manner that follows our golden culture.
• Continuously be learning new information and actively look to take on additional responsibility.

Education/Training/Experience:

• Education: High School Diploma or equivalent required
• Some exposure to salon, cosmetics or like retail business preferred.

***If you are interested in applying for our Front Desk position please email your resume to esteticadesk @/ gmail.com. ***

You can also download an application at http://esteticastpaul.com/about-us/careers/ and drop it off in person!

Job Type: Full Time and Part Time

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Innovative -- innovative and risk-taking
• Outcome-oriented -- results-focused with strong performance culture
• Team-oriented -- cooperative and collaborative

Hours per week:

• 20-29
• 30-39

Work Remotely

• No

Job Type: Part-time

Pay: From $14.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• On call
• Weekend availability

COVID-19 considerations:
Our Covid -19 Safety Protocol is above CDC recommendations. We have barriers installed at the front desk and shampoo bowls. Strict cleaning protocol with sanitation signed. Also a new Air filtration system that recirculates the air 4 times a hour.

Work Location: One location

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