Job description

Overview

As Guest Service Representative, your patience, good listening skills, attention to detail and overall positive presence are at the core of your character—and the foundation for providing an outstanding customer experience. You’re our number one ambassador. With an undivided focus on the customer, you offer support every step of the way, from being a helpful voice on the phone to checking in passengers and helping to resolve customer service issues with ease.

Duties and Responsibilities

The position involves but is not limited to the following duties:

• Providing premium customer service; in-person, as well as via telephone & email

• Making and changing reservations

• Providing information about all Helijet products and services to guests

at our terminals

• Passenger & baggage check-in

• Maintaining passenger amenities within the terminals

• Daily accounting and cash-out

• Maintaining a productive working relationship with

colleagues and all other departments

Qualifications

The successful candidate should have:

• Previous Customer Service experience

• Computer experience

• The ability to work a flexible schedule

• Support and model excellent service by exhibiting a positive attitude

and enthusiasm toward the job and company to both internal and external

customers in all forms communication.

• Telephone presence and interpersonal skills

• A neat and tidy professional appearance

• The ability to work in a group setting

The following would be considered an asset to any applicant

• Knowledge of the BlueSky Booking reservation system

• Graduation from a Travel and Tourism course

• Previous airline experience

Transportation

Due to minimal public transportation to the area, alternate methods of transportation are an asset. Employee parking is provided at terminals.

COVID - 19 considerations:

As per the Government of Canada's requirement for all Federally regulated employees, candidates must provide proof of being fully immunized against Covid-19 with Canadian approved vaccines.

Job Type: Permanent

Schedule:

• 10 hour shift
• 12 hour shift
• Weekend availability

Ability to commute/relocate:

• Victoria, BC V8V 0A6: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

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