Employment Opportunity

Head Ticket Taker - Uptown

TO Live

Toronto, Canada

TO Live is currently seeking Head Ticket Taker to join us for our diverse lineup of shows and other activities at our uptown (North York) location, the Meridian Arts Centre.

These are seasonal part-time positions for outgoing customer service oriented team players that thrive in a fast paced, diverse theatre environment.

These positions work a varied schedule including weekdays, weekday evenings and weekends. Candidates must have a flexible schedule and be available to work any of the above. Weekday matinee shifts are mandatory. This is a unionized position; successful candidates will be required to join IATSE Local B-173.

ACTIVITIES AND RESPONSIBILITIES

• Maintain high level of customer service, interpersonal, oral and written communication at all times.
• Collect show and box office information; based on this information you may be required to remove/put seats back in prior to performance.
• Greet and escort patrons with mobility issues to their seats; check on them during the intermission (when applicable) and escort these patrons back to the front doors at the end of the performance.
• Communicate with Captains and/or Management and liaise with Box Office regarding any accessible seating concerns.
• Be present at the main doors throughout the event or performance to:
• Set up scanners and unlock doors in preparation for lobby opening.
• Brief ticket takers on specific issues or details.
• Collect will call when box office closes.
• Coordinate appropriate doors opening pre-show, during intermission and post-show.

JOB SPECIFICATIONS

• Maintain high level of customer, interpersonal, oral and written communication at all times. Skill expectations include:
• Displays fair and consistent behaviour.
• Able to make difficult and quick decisions under stress, pressure or emergency situations, taking full responsibility for actions at all times
• Displays consistent and strong people skills, including teamwork, effective communication (written and oral), respect for themselves and those around them.

WORKING CONDITIONS

• Flexibility in hours includes occasional work on days, nights and weekends as required.
• Loud noise during some performances and events.
• Ability to stand and walk freely and quickly.
• Lack of natural light in workplace.
• Travel between TO Live venues as required.
• Adhere to the TO Live Health and Safety Policies and protocols, including COVID-19 vaccine and guidelines

THE ORGANIZATION:

TO Live is one of Canada’s largest multi-arts organizations, operating three iconic venues: Meridian Hall, the St. Lawrence Centre for the Arts and Meridian Arts Centre. In addition, TO Live presents a full range of performing arts, theatrical and concert events at these venues in both downtown and uptown Toronto. With these two hubs of creativity and content creation, TO Live has a unique place and perspective to activate creative spaces by inspiring local and international artists, connect audiences and to be the nexus for new ideas, elevate artistic potential, and be the catalyst for creative expression that is reflective of Toronto’s diversity.

HOW TO APPLY:

Interested applicants should apply through our TO Live careers website at: https://tolive.bamboohr.com/jobs/

No phone calls or emails please. TO Live thanks all applicants in advance. Only those candidates selected for an interview will be contacted.

Together with the Toronto Public Service’s (TPS) initiatives, which TO Lives follows and adheres too, TO Live encourages applications from Indigenous peoples, racialized persons/persons of colour, persons with disabilities, women, LGBTQ2S persons, and others who may contribute to fostering innovative ideas and solutions.

We ask that you complete the questions provided as part of the online application to assist us in ensuring our recruitment process and programs are equitable and accessible. Your responses are voluntary and the information that you provide is strictly confidential.

We are committed to inclusive, barrier-free recruitment and selection processes and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). The Human Resources department will work with applicants requesting accommodation at any stage of the hiring process.

Date Posted: October 24, 2022

Application Deadline: Ongoing until filled

Start Date: As soon as possible