Job description

ABOUT THE YMCA OF SIMCOE/MUSKOKA:
The YMCA of Simcoe/Muskoka is a registered charity dedicated to building healthy communities by nurturing the potential of children, youth and families, promoting healthy living and fostering social responsibility within our community.

Our YMCA is a trusted and respected employer of 1100 full and part time staff and more than 500 volunteers, serving tens of thousands of people each year in child care, camp, health and fitness, leadership, employment and literacy, immigrant services and youth programming. We provide upwards of $1 million in financial assistance each year to support individuals and families in local communities who otherwise would not be able to afford participation. The YMCA is committed to making its programs open and accessible to everyone.

So much more than buildings and programs, our YMCA is a place to belong and to grow strong. We promote and develop healthy minds and spirits as much as healthy bodies. We support children and youth to grow up strong, confident and resilient. And, we help busy individuals and families at every age and stage to connect with the people, the values and the activities that matter most to them, every day. We are committed to this work at every level of our organization because we know that when we support people of all backgrounds, ages and abilities to fulfill health goals, reach their full potential and feel they truly belong, we build stronger communities. We currently operate across Simcoe County and the Districts of Muskoka and Parry Sound.

GENERAL FUNCTION:
The Membership Sales and Service staff members are responsible for achieving sales targets, delivering exceptional service and for processing transactions in an accurate and efficient manner.

KEY RESPONSIBILITIES:

• Demonstrate strong support and commitment to the mission and core values of the YMCA of Simcoe/Muskoka and the YMCA in Canada.
• Demonstrate strong support and commitment to serving the membership, facility users and all program participants of the YMCA of Simcoe/Muskoka.
• Deliver exceptional customer service as per YMCA SAM Standards and best practices.
• Achieve sales targets as defined by the Supervisor, Sales and Service.
• Complete all transactions in an efficient, accurate and timely manner.
• Actively work towards maintaining a neat, clean, safe and well organized service area at all times.
• Maintain a strong working knowledge of all YMCA programs and services.
• Respond to inquiries in a clear, informed manner.

Explore customer needs with probing questions to ensure that patrons understand the broad range of YMCA programs and services.

• Engage in friendly, open dialogue with members and patrons to promote a sense of belonging and involvement.
• Communicate all service and safety deficiencies to the Manager on Duty in a timely manner for resolution.
• Maintain confidentiality in all matters related to members, participants, volunteers and staff.
• Complete all other duties as assigned.
• Adherence to all provincial and federal legislation relevant to job description.

JOB KNOWLEDGE/QUALIFICATIONS:

• Proven Customer Service Experience
• Computer Literate
• Excellent Oral Communication Skills
• Unison Training
• SAM Training
• 7 Steps of Selling Training
• Adult Engagement & IC Level # 1 Certification
• Emergency Training
• Current CPR and First Aid
• Child Protection orientation
• AODA training
• Health & Safety Awareness training
• Bill 168 (Violence & Harassment in the Workplace) training
• PCI Compliance
• Must be able to work flexible hours based on client needs
• Clear Police Reference Check and Vulnerable Sector Screening
• Mandated training is required before or shortly after commencement of work

We wish to express our appreciation to all applicants for their interest in this position; however only candidates selected for an interview will be contacted.

The YMCA of Simcoe/Muskoka is committed to fair and accessible employment practices. Our goal is a diverse, inclusive workforce that reflects the communities we serve. Individuals needing employment accommodation in the hiring process or job postings in an alternative format may contact the Human Resources department at hr@sm.ymca.ca.

Please note that successful candidates will be required to submit a current and satisfactory Police Record with Vulnerable Sector Screen and three professional references for review prior to starting employment.

If you are hired, prior to your start date and as a condition of your employment, you will be required to provide proof that you are fully vaccinated against COVID-19 or have a valid medical or other Human Rights Code-related exemption.

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