Why Mayo Clinic
Mayo Clinic is the nation's best hospital (U.S. News & World Report, 2022-2023) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you’ll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you’ll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!

Mayo Clinic offers a variety of employee benefits. For additional information please visit Mayo Clinic Benefits. Eligibility may vary.

Position description
The Collaboration Services Unit within Enterprise Infrastructure Services Delivery is seeking a Microsoft Teams Administrator with experience managing both Meetings and Collaboration workloads.

The Teams Administrator configures, deploys, and manages Microsoft 365 workloads for Microsoft Teams focusing on efficient and effective communication, meetings (virtual or conference room based), and effective collaboration in an enterprise environment.

The Teams Administrator must be able to manage all Teams services including, but not limited to meetings, audio conferencing, live events, calling, chat, apps, and M365 groups. The Teams Administrator must be able to work with business units to provide guidance regarding the optimal choice and use of the organization's collaboration solutions such as Teams, SharePoint, and OneDrive for Business. The Teams Administrator will take direction from the Teams architect and partner with colleagues to deploy, manage, and troubleshoot Teams as well as working with other Mayo groups to integrate Teams with organizational environments such as conference rooms. Candidates for this role should be proficient in managing Teams settings by using PowerShell. The Teams Administrator should have a fundamental understanding of integration points with apps and services, including but not limited to SharePoint, OneDrive for Business, Exchange, Azure AD, and Microsoft 365 Groups. The Teams Administrator understands how to integrate external apps and services. The Teams Administrator will be a point of escalation for Teams meetings and collaboration issue resolution. The Teams Administrator must be able to coordinate with other workload administrator roles, including security and compliance, messaging, networking, identity, and devices to resolve user issues.

Under general supervision and guidance, the IT Systems Engineer is responsible for the maintenance and support of moderately complex systems software and hardware computer systems at multiple Mayo Clinic sites.

Actively monitor and respond to technical hardware and software problems utilizing hardware and software testing tools and techniques as well as assist in managing overall system capacity. Interface with vendor support service groups or other external support teams to ensure proper escalation during outages or periods of degraded system performance. Expected to contribute to the design, development, implementation, and maintenance of custom system software, and/or the installation and maintenance of purchased systems software, plus the configuration and support of hardware systems across Mayo Clinic Produce and maintain documentation such as systems requirements, designs, resource inventories and plans as requested by the work unit leadership. Work will be reviewed for quality, timeliness, and adequacy at predetermined milestones.

Develops and maintains effective relationships with the I.T. technical staff and management across all Mayo sites in the support of multiple projects simultaneously.

Qualifications
A Bachelor’s degree and training/experience in IT technology; OR an Associate degree plus 3 years of demonstrated technical experience. A high school diploma and 5 years of demonstrated IT technical experience at a large, complex organization like Mayo may be considered in lieu of the degree.

Additional qualifications
Experience working in healthcare technology. Bachelor’s degree in computer science, information systems, engineering or related field; Master’s degree in a relevant technical discipline helpful. MCSE, CCNA, or other IT related certifications. Qualified candidates should have knowledge of system design principles, software development methodologies, project management methodologies, and some computer programming and/or system support experience. Exposure to managing both custom developed and vendor-supplied applications helpful. Advanced knowledge of multiple operating systems, including configuration, internals, and maintenance processes. A working knowledge of the following is preferred: Client/Server application architecture, Clustering, VB and scripting tools; MS SQL Server, Oracle, My SQL, DB2 or Sybase; Web Architecture including HTML, JavaScript, Active Server Pages (ASP), PHP; Network topologies and protocols e.g. IEEE 802.3, 802.11a/b/g, 802.1x, TCP/IP; SAN, NAS, virtualized storage environments. Proficient verbal and written communication skills using English. Experience in system hardware design, ordering, configuration, testing and implementation of large projects.

Exemption status
Exempt

Compensation Detail
$74,817 - $115,502 / year

Benefits eligible
Yes

Schedule
Full Time

Hours / Pay period
80

Schedule details
Typical schedule is weekdays, 8 AM to 5 PM.

This position is 100% remote within the United States.

This is a limited tenure position that has been approved for the posted assignment duration. Limited Tenure (LT) means that if you are offered the position and accept it:

• You will be categorized as a regular employee during the tenure, but employment will be terminated on the established end date.
• You committed to stay in this position until the end of the tenure on 2/28/2025 before you become eligible to transfer to another position.
• After the completion of the limited tenure assignment, it is your responsibility to secure another role within Mayo through the job vacancy process or employment will be ended upon the completion of the limited tenure assignment.
• Limited Tenure classified staff are not eligible for internally posted IT jobs (or for work unit only posted); however may be eligible for other Limited Tenure IT (Information Technology) positions, or other IT positions posted externally or other Non-IT opportunities.

Authorization to work and remain in the United States, without necessity for Mayo Clinic sponsorship now, or in the future (for example, be a U.S. Citizen, national, or permanent resident, refugee, or asylee). Also, Mayo Clinic does not participate in the F-1 STEM OPT extension program.

Weekend schedule
This position may participate in an on-call rotation and project related work could require some weekends and evenings

Remote
Yes

International Assignment
No

Site description
Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.

Recruiter
Shelly Weir

EOE
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.