Who We Are

Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support. Our team of more than 2,000 employees speak 22 languages and are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services for individuals and families from birth to older adults.

Who We Serve

Pacific Clinics serves children, transitional age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal eligible individuals and families throughout Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura Counties.

What We Offer

• Compensation may vary based on skills, experience, education, and location.
• We Offer Medical, Dental & Vision benefits, retirement options, Flex Spending, EAP, and more!
• Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve.

POSITION SUMMARY:

The Manager of Housing Services directly manages all housing services operations and ensures compliance with the agency-wide housing development plan. This position works with the Corporate Director of Housing to implement assigned housing projects; including securing suitable properties, coordinating internal and external resources and activities to support housing services for consumers. The Manager of Housing will also coordinate clinical services as needed to Housing clients as approved in the contracts and within funding source guidelines.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Implements and oversees the housing plans and programs for the Agency in compliance with federal, state and local laws and regulations consistent with funding regulations and requirements.
• Manages the City of Pasadena, County of Los Angeles, Department of Mental Health (DMH) and City of Los Angeles Shelter Plus Care CoC programs.
• Manages the housing specialist teams to assure permanent housing project objectives are met.
• Manages landlord, property management recruitment process to build housing stock and provide permanent housing options for consumers.
• Manages Quarterly Services Match, Client Progress Reports and Annual Progress reporting systems for Shelter Plus Care CoC programs for submission to local housing authorities and HUD.
• Manages all aspects related to the Coordinated Entry System (CES) such as but not limited to VISPDATS, housing matches, housing reports and completing required documentation to ensure contractual and HUD compliance.
• Identifies and analyzes available funding for housing; reviews, evaluates and provides feasibility (cost/benefit) analysis for housing proposals.
• Attends LAHSA, Department of Mental Health (DMH) and Coordinated Entry System (CES) meetings, forums and webinars related to HMIS and CES changes and updates and provides feedback to appropriate internal programs.
• Manages department adherence to HMIS operating policies and procedures, and in accordance with Clinics HIPAA policies.
• Manages Housing Department chart compliance in accordance with CoC and SHP Contracts on an ongoing basis. Ensures congruence of chart information with HMIS data.
• Oversees eviction proceedings to assure tenants’ rights are respected during eviction and helps find alternative, temporary housing while locating another permanent location.
• Manages the operational activities of permanent housing programs within the agency.
• Manages all systems related to security deposits, eviction prevention, rental assistance including payments to landlords.
• Manages the activities of staff involved in housing programs.
• Participates in grant writing and any other tasks as assigned.
• Attends and participates in staff meetings to provide input towards program development and staff training.
• Interacts with other internal programs, clinical/support staff and external sources such as school or community personnel as applicable.
• Ensures the timely submission of all performance appraisals, new hire and termination paperwork and other employee status changes (including informing HR of employee leaves, work-related injuries and employee incidents).
• Models Pacific Clinics’ approach, mission and core values in all communication and correspondence.
• Communicates effectively in a culturally competent and diverse consumer population and promotes favorable interaction with managers, co-workers and others.
• Performs other duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

ORGANIZATIONAL RELATIONSHIPS/INTERACTION:

Supervise employees and perform supervisor responsibilities in accordance with the Clinics’ policies, procedures and practices.

Responsibilities include interviewing and training employees, planning, assigning, directing and appraising performance.

Initiate and maintain professional interactions and communication with Clinics’ employees and/or others.

Position works as part of a multidisciplinary team and interacts with all levels of organizational staff and management; outside auditors and/or Agency vendors.

Leadership

• Communication – Effectively and consistently communicates contract and compliance directives to staff. Encourages interactive discussions and maintains an open-door policy. Ensures that all staff within the program are properly educated and informed about matters relating to the Agency, program, and division.
• Relationships and Attitude – Models professionalism by maintaining effective working relationships, following all policies and procedures and approaching challenges with a proactive and positive attitude. Also develops strong, trusted relationships with colleagues and customers.
• Attendance –Models good attendance by adhering to their regular work schedule and at times working additional or varied hours to accommodate workflow.
• Problem Solving – Ability to analyze problems and implement acceptable solutions.
• Confidentiality - Maintains the confidentiality of all business documents and correspondence

POSITION REQUIREMENTS:

• Bachelor’s degree in a social service or related field and/or 7 years of related experience in the areas of case management, housing and working with the homeless population.
• Knowledge of Federal, state and local laws and regulations pertaining to housing including land use, redevelopment and real estate; HUD Section 8, CDBG and redevelopment low and moderate income housing rules and regulations, principles of marketing supervision, training, and performance evaluation; principles of business letter writing and report preparation; principles of real estate transactions; principles of construction and building rehabilitation; and modern office procedures and equipment including computer equipment and programs.
• Ability to effectively supervise staff.
• Must be able to communicate effectively both verbally and in writing.
• Previous supervision experience is highly desirable
• Excellent computer skills and demonstrated ability to work in Windows environment (including Word, Excel, PowerPoint, Web research and database knowledge).
• Excellent written and oral communication skills. Attention to detail and accuracy
• Must be able to work independently and demonstrate the ability to work as part of a multidisciplinary team
• Establish and maintain effective working relationships with coworkers, clients, and community agencies.
• Ability to conduct research of laws and other regulatory standards.
• Prepare and complete reports accurately.
• Assemble, organize and present factual data derived from a variety of sources.
• Must possess a valid California driver's license and maintain an insurable driving record under the Clinics' liability policy.

PHYSICAL DEMANDS:

While performing the duties of this job the employee is frequently required to stand or sit. The employee is required to use hands to produce records and/or documentation in manual or electronic format. The employee must possess hearing and verbal ability to ensure significant communication with the Clinics’ community members. The employee must regularly lift and/or move up to 5 pounds and occasionally move or lift up to 10 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

WORK ENVIRONMENT:

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and outside weather conditions. The noise level in the work environment is usually moderate. Community outreach is also required.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

SITE SPECIFICS

A review of this description has excluded the marginal functions of the position that are incidental to job performance of the fundamental job duties. All duties and requirements are essential job functions.

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Equal Opportunity Employer

We will consider for employment qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905.