Position: Mental Health Advocate (Remote)

Location: Minneapolis, MN - Remote role, need to work CST zone

Full time M-F, work hours after training: 10:30AM CST - 7PM CST

Salary: $40-46k

Overview:

Avenica is currently recruiting for an Entry Level Mental Health Advocate. In this role the individual will help callers understand services the company offers. It requires empathy, understanding, and patience. The ideal candidate for this position is a professional interested in gaining experience in healthcare or the mental health field. Great opportunities for professional development and career growth. No experience required.

About Avenica

Avenica is a career launching platform that uses data science, behavioral psychology, and performance coaching to unleash human potential and launch careers. By getting to know candidates beyond a resume and uncovering individual potential, we jumpstart entry-level careers across the U.S. At Avenica, we put candidates first by advocating for them through the application and interview process. Learn more about Avenica and how we can support your job search at www.avenica.com.

Responsibilities for Mental Health Advocate:

• Communicate eligibility, benefits, and authorization requirements

• Interpret claims information and billing procedures

• Stay abreast of department updates to provide accurate information.

• Screening and referral functions

• Register participants in the advocacy system and opens case files for Intake role

• Screen participants and provider requests for services

• Educate participants with respect to parameters of services and benefits design and claim process

• Assist and supports care managers in the handling of crisis calls for Intake role

• Provides follow-up calls to participants to assess level of service satisfaction

• Participates in clinical/intake staff meeting and in-service seminars

Requirements for Mental Health Advocate:

• Bachelor’s degree is required, preferably in mental health/social sciences field

• Ability to work full time: this is a full-time role, 40hrs/week.

• Must be legally authorized to work for any employer in the US; Avenica is unable to provide sponsorship at this time

• Ability to receive and understand direction, ask questions when appropriate, and manage time to work effectively and independently

• Highly motivated with initiative to actively seek opportunities to broaden knowledge and improve skills

• Strong counseling skills – must demonstrate warmth and empathy with client

• Strong conflict-resolution skills – must be able to tolerate irate callers or those who are in a crisis

• Flexible and creative problem-solver – every call is different, so candidate must be able to be comfortable “thinking on their feet"

• Self-directed and independent, coupled with good judgment in making decisions

Career Path/Opportunities for growth:

• Company puts strong emphasis on internal career development

-Lead Personal Advocate/Sr. Lead Personal Advocate - responsible for new employee training

-Team Leader - management for Advocate teams

• Case Coordinator – acts as liaison between care management team and clients

• Care Manager (requires master's degree in Psychology)

• Account Reps, Wellness Coordinator Reps, Human Resources, and/or other positions within business structure

Our Process:

Upon completing the application, you will be prompted to complete our HAALO assessment. HAALO is simply a way for us to understand your preferences, behaviors, and work styles. The assessment is the final step in our application process.

Avenica is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

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