Requisition Details

Temporary Part-time Support Staff position (January 2, 2023 – January 13, 2023)

The incumbent supports the ONE Card Campus Services team at Conestoga College in serving and supporting students during the on-campus distribution of ONE Cards at Conestoga College locations and in providing information about Parking and Locker services.

By offering high quality customer service in an energetic, courteous manner, the incumbent will elevate service levels by answering student questions, providing information to guide students through their on-site welcome experience, offering solution-based support as necessary.

The incumbent will be scheduled to work 24 hours per week, January 2, 2023 to January 13, 2023, Monday to Friday between 8:30 am - 4:00 pm with the opportunity to work additional hours. A mandatory training day will be scheduled the week of December 19, 2022.

Responsibilities:

Student Support and ONE Card Distribution

• First point of contact in providing service to students who arrive on site to pick up their ONE Card
• Direct students through the pick-up process using knowledge of the available on site and virtual services and support
• Provide procedural information to students in response to inquiries including troubleshooting questions and concerns related to ONE Card, Parking and Locker services

Qualifications:

• Partial completion of or enrolment in a Post-Secondary program
• Previous customer service experience an asset
• Excellent communication skills and the ability to actively listen to the students’ need and provide key messaging to direct their next steps
• Ability to maintain a welcoming and patience attitude in support individuals through a variety of questions

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