Job description

Who We Are Looking for:

Do you love being the face of the business and making a difference in the people’s day you encounter? Are you looking for a role that allows you the freedom to love and nurture your clients? Do you love being organized, taking control of your role, and excelling in what you do? If this sounds like you then we should be talking already as we have the perfect role for you!

About Us – Dynamic Health Physiotherapy

We are a rapidly growing physiotherapy clinic, established in Fredericton five years ago. We are a team of 8 and serve the greater Fredericton area. We have grown in the past five years and our growth has happened because of the incredible team and culture that has been created at Dynamic Health by the staff. We have created a place where staff love to come to work, to learn and grow – and a place that our patients look forward to coming back to time and time again. We now have a growing client database and we’re looking to add value to our service by bringing in someone who can occupy the most important role in our clinic - you are the one who interacts with each patient that walks through our doors. As a result, we are now looking for a superstar to come in and help us to continue to grow and provide an exceptional customer experience for our patients that goes way beyond what is offered by most health care facilities. The right person is likely to have been working in a customer-facing environment and has a long track record of dealing with customers, answering questions on the phone and in person, and turning inquiries into happy customers.

Check us out at: www.dynamichealthphysio.ca and see what it's all about.

The Role:

You will be responsible for managing a busy front desk and waiting room experience, meeting, and greeting our patients, answering the phone, converting inquiries into paying patients, and ensuring that all of our patients are looked after and made to feel welcomed whenever they enter your world. Ultimately, your job is to help us grow the revenue of the clinic by booking in new patients via the phone or those who walk into our clinic directly and excelling at retaining those patients as lifelong customers of the business. You’ll do that by creating the type of customer service experience that patients will be happy to pay for - and just as happy to tell others about.

The Tasks:

• Communicate the value of our services (in person and on the phone) and be able to explain how what we do is worth the price we are asking
• Successfully handle price objections
• Hold a lengthy (at least 15-20 minute) conversation with new patients on the phone ensuring that patients are committed and bought into our service
• Provide an exceptional waiting room environment for our patients that they’ll look forward to coming back to
• Ensure that people who call requesting appointments are placed on schedule and understand the true time and cost commitment involved in physiotherapy
• Ensure people show up excited for their first appointment after scheduling
• Communicate with patients before, during, and after appointments to ensure satisfaction is being achieved
• Ensure that all invoices are created on time, every time, and are sent to the appropriate person (in-house or externally)
• Organize and plan all schedules – maximizing efficiency and revenue for the clinic
• Foster deep relationships with patients ensuring NPS score hits agreed levels
• Ensure the clinic is clean and in order, with general cleaning daily, and regular thorough cleanings.
• Develop and regularly update the procedures library so that every aspect of the role is documented and can be achieved by anyone else in the business

What we will do for you:

• Provide you with ongoing training and support in the field of customer service and front desk administration
• Give you an amazing environment to work in that includes working with a team of wonderful and very supportive staff – as well as very friendly customers
• Opportunity to develop and grow in a team that is value-driven and strongly encourages personalized service.
• Competitive wage with potential for future employment opportunities.

Hours: Full Time, 37.5 hours (7:00 pm - 3:00pm, Monday-Friday)

To Apply:

Please submit your resume directly by email.

Job Type: Full-time

Salary: From $16.00 per hour

Benefits:

• Dental care
• Extended health care
• On-site parking
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location

Expected start date: 2023-01-04

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