Are you interested in making a difference in the Red Deer community? Join our frontline team at The Mustard Seed! As a member of our Street Level team, you would be the first point of contact for people arriving at the Community Support Centre in Red Deer and would help to make the centre a safe and welcoming environment for community participants, donors, volunteers, and all other visitors. As a Street Level Staff, you will provide an identifiable and visible presence within the Red Deer campus that optimizes safety, builds relationships, and values people. You would work shifts on as-needed basis including on the weekends and holidays.

We are a certified Best Christian Workplace and humanitarian organization whose vision is to build community, grow hope and support change. The Mustard Seed combats the root causes of poverty in British Columbia and Alberta and work to create positive, lasting change in the lives of those we serve. The Mustard Seed provides basic services – food, clothing and housing, and support services – education and employment, to those living in poverty within British Columbia and Alberta.

Position Type: Casual, work shifts on a as-needed basis
Reporting to: Street Level Supervisor
Location: Red Deer, AB
Schedule: Shifts available Sunday – Saturday, between 7:00 am – 9:00 pm

• Partake in the very important work of building trusted relationships with the most vulnerable citizens in Central Alberta who access the programs and services at The Mustard Seed Red Deer
• Supervise building access, security of the property both internal and external, the receiving and receipt of donations
• Ensure the Street Level team maintain an enhanced visible presence across the property, perceiving and responding to opportunities that will optimize safety, and build community through positive interactions
• Greet and ensure volunteers and donors are treated with excellence and appreciation
• Partake in exterior overall property cleanliness
• Assess any given situation, greeting the guests at front line and be the first point of contact to resolve confrontational situations with the guest population

REQUIREMENTS

• Must be able to work any of the shifts including on the weekends and holidays
• 1-year experience in a social serving agency and/or counselling experience is considered an asset
• Education in Social Work; Psychology; Counselling and related fields considered a strong asset
• Frontline experience in a social serving agency an asset
• Strong desire to work with a marginalized population
• Good relationship building and communication skills
• Some knowledge of mental illness and addictions
• Working knowledge of MS Office computer applications
• Experience working with volunteers
• A self-starter with the ability to work in a cross-functional team
• Desire to serve in a Christian ministry

WORKING CONDITIONS

• This position will require successful candidates to work shifts on a as-needed basis
• This position will require working inside and outside in various climates, and will involve moderate levels of physical effort, including but not limited to, standing for long periods, walking, climbing stairs, bending, lifting, and pushing donation carts.
• This position requires focused mental effort, including but not limited to, adapting to an often fast-paced environment, operating a computer, using two-way radio communications, perceiving, and quickly responding to crises within and around the premises
• This position requires the training in usage of a two-way radio communications, MS Office based computer programming, HMIS database system, FDARP, FOIP, First Aid, NVCI, and Safe Talk
• An Employment Background Check is required for all positions at The Mustard Seed
• As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed.
• Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer

Your privacy is important to us. The information we collect is used solely for consideration for employment. We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.