Seasonal Assistant Manager of Attractions Operations

420 Harriman Dr.
Goshen, New York, 10924
United States

At LEGOLAND New York Resort – Earn AWESOME Benefits , Build AWESOME Memories, and Make an AWESOME Difference. With our Theme Park, Hotels, Mini-Land and more - the opportunities here at LEGOLAND are endless!

About the Role

The Seasonal Attractions Assistant Manager will work with a team to manage the daily operation of the Attractions department. This role supervises, monitors, and evaluates the work performance of the Attractions Operators, Hosts, and Lifeguards. This role also ensures that LEGOLAND New York Resort’s overall presentation is to the highest quality standards in the industry.

Key Objectives

• Ensure guests are provided a safe, hospitable, and memorable experience at LEGOLAND New York Resort’s attractions
  
• Oversees the safe operation of attractions and supervision of guests on rides and on play structures.
  
• Responsible for the detail of the smooth operation of all of the park rides and attractions.
  
• Ensures that all rides are safely operated at maximum capacity while ensuring that a high level of quality is maintained at all times.
  
• Formulates, develops, and reviews standard operating procedures to exceed safety standards.
  
• Oversees and delegates operational duties and assists with the daily positions and break schedules.
  
• Develops and maintains emergency and evacuation procedures for the rides.
  
• Maintains the cleanliness of the rides to high quality standards.
  
• Accountable for the day to day staff management including training and development of Model Citizens, appropriate coaching and counseling, and responding to Model Citizen’s requests for assistance.
  
• Responsible for responding to guest concerns and resolving the situation, oversee opening and closing procedures for venues, and ensure Model Citizens are following the set procedures for their designated role.
  
• Participates in the Attractions Duty Manager Program.
  
• Assist with training and compliance of the Attractions department
  
• This role reports directly to the Sr. Manager of Attractions, but works to support Assistant Managers within Attractions

About You

• A minimum of three years of safety focused or related customer service experience is required,
  
• A minimum of one year of prior supervisory experience is required, Theme Park Management is preferred.
  
• Experience in budget control (operating within budget of expenses and labor) is preferred.
  
• Must be willing to work flexible hours, including evenings, weekends and holidays to support park operations.
  
• Must be willing to work in hot and cold environments.
  
• Must be willing to stand or sit for long periods of time.

The Perks

Here at Merlin, we do it all for the love of FUN and if that wasn’t enough, we also have these magical benefits, exclusive to our awesome employees; Merlin Magic Pass which give you free admission to Merlin attractions, discount in our retail shops and restaurants, opportunities for career development within our exciting global organization, and much more!

Who We Are

We're part of the Merlin Entertainments family - linking us to iconic brands such as Madame Tussauds, The London Eye, SEA LIFE and much more!

Here at LEGOLAND New York Resort We thrive on innovative thinking and big ideas!!! For that reason, this job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with this role. We create magic and invaluable experiences for our guests every day, and while this job description is intended to be an accurate reflection of what you will do here with us, we cannot guarantee you that creating magical moments won’t come with new and amazing adventures that can make your day different! Come work with us and you will see how at LEGOLAND New York Resort no two days are the same.

Everyone Matters at Merlin.

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability, protected veteran status or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

If you have any questions, concerns, or additional support needed to succeed in an interview, please get in touch with our friendly team to find out how we can help: LLNYR-HR@LEGOLAND.com.