Position Overview

The Ohio State University’s Office of Advancement seeks a Senior Business Systems Analyst. The Senior BSA will be critical in helping to bring to life the future of our enterprise online giving systems and University-wide customer relationship management systems for The Ohio State University including burgeoning cloud technologies.

Reporting to the Application Production Support Manager for the Office of Advancement, the Senior BSA, working on a team with business users and application developers, will gather and document requirements and create and facilitate test cases to ensure business needs are met. In addition, they will provide system support for enterprise online giving systems and University-wide customer relationship management systems, production and upgrade support which includes analyzing and designing security roles and performing data analysis by writing ad-hoc queries using various reporting tools.

They will also serve as a project manager for small projects, defining scope and ensuring timeline and specifications are met. The Senior BSA serves as system testing lead for assigned projects, enhancements and system upgrades. They create, update and facilitate test cases; ensure testing is completed and issues are tracked and reported; troubleshoot issues and ensures business needs are met. The Senior BSA is expected to have excellent analytical, verbal and written skills. They will work both independently and in a team on complex projects and applications while multi-tasking, prioritizing and organizing these tasks to maximize productivity and meet the needs of customers.

All members of Advancement are part of creating an inclusive culture that inspires and exceptionally diverse and talented team and are measured on their adherence to the following core competencies: Leadership, Continuous Improvement, teamwork and Collaboration, and Communication/Interpersonal Effectiveness.

Department Overview

Advancement Information Technology works in partnership with organizations across the university delivering technology resources in the area of Advancement to support our faculty, students, staff, alumni, current donors, prospective donors, community partners and friends of the university.

Duties and Responsibilities

60%
Serves as a business analyst to gather requirements; creates and facilitates test cases; works with business users and application developers; ensures testing is completed and issues are tracked and reported for assigned projects, enhancements and system upgrades. Troubleshoots issues and ensures business needs are met. Serves as a liaison to vendors. Provides production and upgrade support, data analysis and security role design.

30%
Serves as a project coordinator/manager for small projects to create project scope, ensuring timeline and specifications are met. Works with IT leadership and other Advancement staff to analyze new projects or enhancements.

10%
Assists other IT staff in support of Advancement staff. Assists in completion of tasks, projects and discovery of new applications or enhancements to existing applications. Performs other duties as assigned.

Performance Objectives

0-3 Months

• Understanding of our systems and processes

• Understanding team member roles and responsibilities

• Learning the landscape of Advancement and who we support

3-6 months

• Active participation on projects to further develop knowledge of systems and processes

• Reviewing current business practices, and providing input on how we may continuously improve

6-12 months

• Successful collaboration on assigned projects with project resources and project managers

• Building and strengthening relationships with business partners to gain deeper understanding of their business needs

• Participate in professional development to continue learning industry best practices and incorporate ideas and concepts into Advancement IT’s business practices

Required Qualifications

• Bachelor's degree or equivalent experience.

• Four (4) years of relevant experience. For example: business analyst, system/data analyst

Desired Qualifications (We are dedicated to building a diverse and inclusive workplace and encourage you to apply even if your experience does not align perfectly)

• Bachelor's degree in computer science or engineering or an equivalent combination of education and experience.

• 2 years of experience as a business analyst or performing system/data analyst tasks.

• Experience working directly with customers at various levels of management.

• Experience working on projects for vendor software and custom web sites.

• Experience writing requirements documents and test cases.

• Knowledge of relational database models and experience writing SQL queries using various reporting tools.

• Ability to multi-task and manage multiple projects and priorities simultaneously.

• Experience with project management methodologies.

• Experience working on application development projects.

• Experience working in a fundraising environment.

• Experience as Cloud practitioner.

The Office of Advancement is committed to providing tools and resources for you to learn our business, proprietary databases, university-specific processes, and advancement practices.

Commitment to Inclusion

The Office of Advancement is committed to active allyship in addressing and dismantling the inequities created by systemic racism and implicit, long-held bias. We pledge to act with kindness, respect, and integrity at all times; trust ourselves and our colleagues and empower their whole identities; and hear and see our colleagues’ ideas, voices, and perspectives, acknowledging that we are better together.

You Need to Know

Aside from the unparalleled benefits of working for The Ohio State University and working in the diverse, smart, enjoyable, and growing city of Columbus, Ohio, this opportunity will provide exceptional rewards that arise from working for an institution doing worldwide life-changing teaching and research. Learn more here: https://hr.osu.edu/careers/.

In accordance with the Disaster Preparedness and University State of Emergency Policy 6.17 this position has been designated as a standby position.

Salary range: $73,100 – 97,500

(please note the department's budget allows for around the mid-point of this range as a maximum)

Function: Information Technology

Sub-function: Business Systems

Career Band: Individual Contributor - Specialized

Career Level: S3

To learn more about the Office of Advancement, please visit advancement.osu.edu.

Ohio State is focused on enhancing the health and safety of our community. Therefore, the university is requiring every student, faculty and staff member to be compliant with Ohio State’s COVID-19 vaccine requirement. By the start of employment, all newly hired employees must receive at least the first dose of a two-dose series or a single dose of a one-dose series COVID-19 vaccination. Individuals who choose a two-dose series vaccination must receive the second dose within 45 days of their start date. Proof of vaccination will be required at time of hire. Candidates may request a medical or religious exemption from the vaccination requirement. Campus employees may also request an exemption for personal reasons. Ohio State Wexner Medical Center, College of Medicine or OSUP Employees are not eligible for personal exemptions. All exemptions are subject to Ohio State’s approval and subject to change, including revocation, due to legal and regulatory requirements.