Job description
What We’ve WonIn 2021, Eclipse Automation was named one of Canada’s Best Managed Companies for the seventh consecutive year by Deloitte – and that makes us a Platinum member. It’s a prestigious designation that we’re thrilled to uphold. We’re also a six-year recipient of the Growth 500 Award, celebrating Canada’s most dynamic and successful businesses.
What’s In It for YOU?
The Eclipse team is 900+ strong, working out of 17 locations across 5 countries and 3 continents. Our people are our greatest assets and our biggest competitive advantage. That’s why we ensure that they’re taken care of with comprehensive benefit packages that support the growth and well-being along with many additional perks such as:
- Tuition Reimbursement Program
- On-site Employee Gym, Free Snacks, Employee Events
- RRSP/DPSP Program eligible on day one
- Three weeks of vacation to start
- Career Development & International Exchange
Come and see what your future has in store. Your next exhilarating career move awaits!
Role Overview
Reporting to the Service Supervisor, the Service Solutions Specialist will provide outstanding sales and service solutions to existing and potential customers. The Service Solutions Specialist will work directly with all customer departments regarding service opportunities as well as identifying key challenges for further partnering prospects. The incumbent will also work with the management and plant personnel to deliver the Eclipse Vision and the Eclipse Entrepreneurial Culture.
The Service Solution Specialist job responsibilities may include but are not limited to:
Technical
- Prepare, detailed technical proposals for all customer related service work, including quotations for systems sales, service support, spare parts, training, equipment retrofits and system relocations
- Invoicing service work, including spare parts orders, system projects, service visits, and service support
- Travel to client locations to assess customer issues and collect proper data and important information for the preparation of completing proposals /quotations
- Follow up with customers regarding service issues and warranty claims
- Drive sales of all service offerings through effective communication with internal personnel and outside customer contacts
- Efficiently utilize modes of communication and understand customer expectation with respect to communication via email, cell phone, in-person response etc.
- Effectively manage customer expectation, understanding their business needs while determining potential opportunities for further relationship growth and partnership with Eclipse
- Schedule and allocate resources to ensure that service jobs are properly staffed
- Proficient in MS office, word and excel
- Collaborate with corporate service department as needed
- Excellent time management and organization skills are required
- Requires professional written and verbal communication and interpersonal skills.
- Must be self-motivated, process-minded individual, who is resourceful and reliable
- Courteous and able to remain composed under pressure and strict timelines
- Handle customer service inquiries and service-related issues in a timely manner
- Compete other duties and projects as assigned
- Must be self-motivated and lead by example with a positive attitude and outlook
- Ensure business activities are performed with the highest ethical standards and in compliance with the Eclipse Automation Inc. Conduct Code
- Adhere to the Eclipse Project Operating Policy
- Maintain a good corporate Citizen role in support of Eclipse Corporate Vision
- Adhere to all Health and Safety rules and procedures
- Foster the development of a culture reflective of the core values of the business
- Adhere to all ISO rules and procedures
- Maintain company confidentiality
- Expectation of travel is less than 10% of time; however this may be exceeded in exceptional circumstances to meet project needs
- Successful completion of either a University Degree or College Diploma in Mechanical/Electrical or Engineering/Robotics Automation Technology or have a Certificate of Qualification for a Machine Tool Builder and Integrator.
- 5+ years’ experience in the custom automation industry
- Experience in Project Management an asset
- Prior customer service within an automation environment an asset
- Ability to cost manufacturing components an asset
- Knowledge of accounting principles and sound business practices.
- Work requires professional written and verbal communication and interpersonal skills.
Here at Eclipse Automation, creation and innovation is at our core, and our culture reflects that. Fast paced and continuously fostering growth, we encourage the entrepreneurial spirit that our Teams embody, and leverage each of their strengths to do better for our people, our clients, and our communities.
Our teams are made up of are innovators, thinkers, and doers, with the know-how and expertise to exceed expectations, and the relentless spirit to create and reinvent. Our people are what enable us to live up to our name – to eclipse all others, inspiring and creating outcomes that change the world.
Eclipse is an AODA compliant organization, and accommodations are available upon request.
We support an environment where teams work together and where people can learn, grow, and thrive.
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