Job description
Wage: $15/hr
Remote
Utility Disconnect Specialist
Department: Capturis
Overview
The Disconnect role consists of requesting payment extensions, requesting expedited payments and follow up work with the utility providers to make sure payments were posted correctly to eliminate any chance of disconnection of services for our customers.
The Disconnect Rep is also responsible for requesting missing invoices, late fee removal and mailing address updates from the utility providers. Communication between the Disconnect Rep and the utility provider is tracked in both the Internal Exceptions and Call Tracking Reports.
Responsibilities
As an Invoice specialist, you will:
- Phone Usage: Medium (about 50% of your day)
- Request payment extensions with providers
- Request expedited payments
- Ensure payments posted correctly
- Request missing invoices
- Work with providers for late fee removal
Qualifications
- Previous Customer Service Experience
- Strong Computer Skills
- Excellent telephone and email etiquette.
- Excellent research and problem solving skills with a strong attention to detail.
- Time management and organization
- Attention to detail
- Strong communication skills
- Time management
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