Job description

Job description

The Membership Services Specialist is responsible for the delivery of front line customer service to existing and potential members. Working in a team environment, the position will participate in membership sales strategies to support the recruitment and retention of members.

Duties

· Meet, greet and answer all member/potential member questions in a friendly and welcoming manner.

· Facilitate membership and program registrations.

· Participate in membership sales strategies that support the recruitment of new members and the retention of existing members.

· Maintain front line delivery presence and excellence in daily operational issues relating to membership sales and services.

· Maintain a strong presence as a positive role model at all times, while representing the vision, mission and values of the YMCA of Fredericton.

· Perform light cleaning duties as required to keep work area clean.

Qualifications

· Customer service and sales experience

· Strong computer literacy skills

· Strong communication, conflict resolution and public relations skills

· Ability to exercise mature judgment and decision-making

· Ability to build positive relationships with members & staff

· Ability to relate effectively to diverse groups of people from all
social and economic segments of the community

· General Fitness knowledge would be considered an asset

· Standard First Aid and Level C CPR Certification an asset

· Current Criminal Reference Check including Vulnerable Sector required

Part-time or Full-time positions available.

Job Types: Full-time, Part-time, Permanent

Salary: From $13.75 per hour

Benefits:

• On-site childcare
• On-site gym
• On-site parking

Schedule:

• Evening shift
• Monday to Friday
• Morning shift
• Weekend availability

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)
• receptionist: 1 year (preferred)

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