Job description

Allied Business Solutions is currently seeking an experienced Field Service Technician to join our service team in West Valley City, UT. The candidate will provide exceptional customer service practices and complete assignments to repair and maintain office machines accurately and swiftly. Must be computer savvy and skilled at research with hands on experience with copiers, printers and scanners.

Key Responsibilites:

• Troubleshoot and diagnose digital copier/printer/scanner software and hardware issues.
• Provide excellent customer service including clear and concise information regarding work status.
• Evaluate equipment issues.
• Respond to customer requests and assist end user in basic functionality.
• Tie workflow to schedule.
• Manage all onsite installations, repair, maintenance, and test tasks.
• Utilize websites, technical manuals, handbooks, and technical publications to keep current with new equipment and enhancements to older machines.
• Setup machines and provide networking support for customers.
• Work independently with customers.
• Maintain paperwork and inventory per company policy.
• Maintain a neat and orderly car stock, requesting replacement parts/items as needed.
• Other duties as assigned.

Essential Requirements:

• Provide list of training certification from a manufacturer.
• Electrical and mechanical trouble shooting skills.
• Detail oriented with outstanding customer service skills.
• Dependable, trustworthy, and self-motivated.

Required Qualifications:

• Minimum of 3-5 years related experience in field service installation and repair industry.
• Knowledge and understanding of network standards (TCP/IP).
• Ability to install hardware/software.
• Excellent communication skills (written and verbal) to facilitate discussions with all internal departments in a diplomatic and constructive manner and to support customer relations.
• Strong organization and problem-solving skills.
• Strong computer skills: Windows based PC programs (i.e. Excel, Word, and Outlook).
• Positive, friendly and supportive attitude.
• Excellent time management skills, attention to detail, adherence to company policies, programs and work rules.
• Must hold valid and clean driver’s license.
• Highly motivated, self-directed and results driven.

Other Requirements:

• Physical demands include sits, squats, bends, lifts and moves during working hours.
• Responsibilities may change from time to time. Allied Business Solutions reserves the right to add or delete duties and responsibilities at the discretion of ABS and its executives.
• This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work setting:

• In-person

Work Location: In person

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